Relief Community Support Worker III Complex Needs

Relief Community Support Worker III Complex Needs (4 Positions) Job Description

Posted Thursday, February 26, 2026 at 9:00 a.m. | Expires Friday, March 6, 2026 at 8:59 a.m.

Are you interested in making a difference in the lives of marginalized populations?
The field of human services provides meaningful work. What you do has a purpose, and you know it directly impacts and contributes to an individual’s well-being while supporting the development of more inclusive communities which benefit everyone.
Calgary Alternative Support Services (CASS) recognizes that the people we employ are our single greatest asset. We endeavour to recruit and mentor human service professionals with talent and commitment for disability advocacy and community engagement.

We have four (4) relief positions located in Calgary.

A relief role has no guaranteed minimum number of weekly hours but on an as-needed basis.

This posting closes March 05, 2026.

Program Summary

The Calgary Alternative Poss-Abilities (CAPA) program supports a strengths-based, client-directed approach to service. We endeavour to assist adults by providing support and advocacy with systems navigation and access, development of community connections, and personal empowerment.

We offer personal empowerment through support and advocacy with systems navigation and access and community connections as well as case management and service coordination. The domains of focus include: assessment, finance, housing, justice, employment, education, parenting, relationships, and health.

Job Summary

The Relief Community Support Worker III (Relief CSW3) is an essential role to the service Calgary Alternative Support Services Inc. (CASS) provides to clients. This role supports clients presenting with complex needs to build a strong sense of empowerment; the ability to make positive decisions and help establish themselves as a part of their community; and provide development and stability in our client’s daily activities.

This role is responsible for establishing professional boundaries with the client; providing guidance to the client regarding emotional support, daily living skills, and engaging with community resources based on the goals laid out in their Individual Support Plan (ISP). The Relief CSW3 also provides quality supports to ensure that program content and delivery processes conform to a high ethical standard, exemplary standards of practice, the Mission, Vision, and Mandate of the Agency and the requirements of funding contracts.
Models of support are developed and provided to clients utilizing best practices and individualized planning.

Key Responsibilities to:

Client

• Establish respectful and professional boundaries while developing positive working relationships with clients;
• To assist clients in the progression and monitoring of goals and objectives indicated in their Individual Support Plan (ISP);
• To support individuals in specifically identified areas to live independently or increase independence in the community. This may include daily living skills, community inclusion, recreation & leisure activities, and management of health-related matters as directed by the client coordinator;
• Ensure client preferences are reached to the fullest extent possible;
• Establish and maintain a positive professional working relationship with client guardians and other client supports where applicable.
• Support relationships between clients, their support network and other community members;
• Research community resources that can help support the client’s current desires and needs.

Agency

• Understand and adhere to CASS Policies & Procedures and program specific expectations as defined in program Operations Manuals;
• Responsible for checking email communications at the beginning of every shift;
• Complete client and agency specific paperwork in a timely fashion. This includes, but is not limited to, the submission of:
  • Monthly timesheets
  • Monthly expenses
  • Client Monthly Summaries
  • Hazard Reports
  • Staff Incident & Near Miss Reports
  • Client Incident Reports
• Actively participate in the CASS Health & Safety program, and adhere to Health &
• Safety policies in accordance to CASS policy & procedures and Alberta OHS…