Operations Manager - Aaron Paramedical

Transdev Canada is hiring an Operations Manager for our Paramedical / Non-Emergency Medical Transportation (NEMT) division in Calgary.

In 2025, Transdev acquired Calgary based company, Aaron Paramedical, a provider of emergency and non-emergency medical services, event support, and patient transport. Aaron Paramedical will continue to operate under the Brand name Aaron Paramedical.

• Plan, organize, and coordinate the division’s daily paramedical transportation operations to achieve the highest standard of patient care, customer service, and employee satisfaction.
• Work closely with the management team, clinical staff, and frontline employees to ensure superior levels of service are delivered to patients, healthcare partners, and internal stakeholders.
• Provide effective coaching, mentoring, and clinical-operational guidance to employees, supporting both professional and personal development.
• Supervise and lead a multidisciplinary team of paramedical staff, drivers, dispatchers, and support personnel involved in NEMT operations.
• Foster a collaborative, patient-focused, and safety-driven workforce, promoting teamwork and adherence to company policies, clinical protocols, and regulatory standards.
• Manage the daily operations of the paramedical transportation facility, including staff scheduling, dispatch coordination, vehicle readiness, and fleet management.
• Oversee operations in all locations with frequent site visits.
• Foster exceptional client relations and oversee marketing.
• Ensure all trips are delivered safely, efficiently, on time, and in accordance with medical transport standards, service agreements, and patient care requirements.
• Uphold and enforce clinical, safety, and operational protocols, ensuring compliance with applicable healthcare, EMS, and transportation regulations.
• Conduct regular safety briefings, training sessions, audits, and inspections to minimize risk, incidents, and adverse patient outcomes.
• Maintain a strong commitment to patient-centered service, addressing client, patient, and partner inquiries or concerns promptly and professionally.
• Identify and implement opportunities for continuous improvement in service quality, patient experience, and operational effectiveness.
• Assist in budgeting and financial forecasting for the paramedical operations department.
• Implement cost-effective strategies to optimize resources while maintaining high standards of care and compliance.
• Monitor and analyze key performance indicators (KPIs) related to safety, service delivery, compliance, and efficiency, using data to drive improvements.
• Develop and implement action plans to achieve operational, clinical, and service-level objectives.
• Collaborate with external partners, healthcare providers, vendors, and regulatory bodies to ensure smooth operations and full compliance with contractual and regulatory requirements.
• Provide medical standby for events, such as Stampede, Calgary Flames games, festivals and rodeos.

• Competitive annual salary of $65,000 to $80,000.
• An excellent benefits package including medical services plan, life insurance, dental plan, long-term disability, extended health.
• Opportunities for professional growth and development within a global organization.
• A supportive and collaborative work environment.
• The opportunity to make a meaningful impact in the community by supporting accessible, safe medical transportation.
• Join a Group committed to encouraging diversity and employee development.

• You have experience in paramedical services, EMS, healthcare operations, or medical transportation, preferably within an NEMT environment.
• You possess a paramedic or medical background with a valid EMS, ACP, or PCP certification (or equivalent, as applicable).
• You are well organized with strong attention to detail.
• You have excellent communication skills, both verbal and written, including the ability to prepare detailed operational and incident reports.
• You demonstrate strong leadership, team management, and coaching capabilities within a clinical-operational setting.
• You have strong problem-solving skills and the ability to make informed decisions based on comprehensive risk and patient-safety assessments.
• You are proficient in various computer programs, including but not limited to Microsoft Office.

• This is a full-time, on-site position based in Calgary, Alberta.
• Standard schedule is Monday to Friday; however, evening and weekend work is required based on operational and event needs.
• The role requires travel within Alberta to support operations and events.
• Extended onsite presence is required during major events such as the Calgary Stampede (10 consecutive days).

Transdev is an international leader in mobility at the service of communities. We design and operate public transport networks - buses, coaches, trams, trains, shared bikes, ferries, and more - to empower freedom to move everyday thanks to safe, reliable and innovative…