Senior Consultant

Your Opportunity

This role offers the opportunity to shape and advance patient engagement and patient- and family-centred care at a system level across AHS. As a Senior Consultant within the Quality Health Improvement portfolio, you will influence strategy and drive provincially coordinated initiatives that embed patient experience into organizational practice. Working in close partnership with leaders, physicians, and frontline teams, you will lead the design, implementation, and evaluation of complex engagement initiatives, develop education and curriculum, and enable sustainable change across a large, complex healthcare system.

With a high degree of autonomy, you will guide strategic direction, support operationalization, and ensure alignment with AHS values, priorities, and quality improvement goals.

The Engagement and Patient Experience (EPE) Senior Consultant is a key strategic role within the Quality Health Improvement (QHI) portfolio, accountable for advancing patient engagement and patient- and family-centred care practices across Alberta Health Services (AHS). Reporting to the Director of Accreditation and Engagement & Patient Experience, this position provides advanced consultation to leaders, physicians, and staff.

• Leading the design and implementation of provincial strategies, initiatives, and frameworks.
• Providing expert consultation and guidance alongside patient family advisors, operational leaders, and clinical teams.
• Developing and delivering education, tools, and resources to advance patient-centred care.
• Supporting evaluation, continuous improvement, and sustainability of engagement practices.
• Building strong partnerships with internal and external stakeholders, including patients and families.

This position requires strong leadership, facilitation, engagement, and change management expertise, along with the ability to work collaboratively across a complex, province-wide health system.

• Graduate degree in health, leadership, education, or related field.
• Minimum of 10 years of progressive experience in a healthcare environment, including experience in patient engagement, staff development, and/or education.
• Demonstrated expertise in:
  • Patient and family-centred care principles.
  • Change management, facilitation, quality improvement methodology, stakeholder consultation, and engagement.
  • Leading through influence and strategic and operational planning.
  • Education and curriculum development.
• Strong communication and presentation skills, with the ability to influence and engage diverse audiences.
• Demonstrated ability to lead complex initiatives and work effectively in a large, matrixed organization.

Equivalencies of education and experience may be considered. This position is provincial in scope and works collaboratively across clinical, operational, and corporate teams. The role requires a high level of independence, judgment, and diplomacy when working with diverse stakeholders.

• Master’s-level academic preparation in healthcare, administration, education, or related discipline.
• Experience in quality improvement, patient safety, and organizational transformation initiatives.
• Project management certification or equivalent experience.
• Membership in relevant healthcare or quality improvement organizations.

• Classification:
  Consultant
• Union:
  Exempt
• Unit and Program:
  Engagement and Patient Experience
• Primary
  
  Location:
  
  Southport Tower
• Eligible to work hybrid (on/off site) within Alberta
• Negotiable
  
  Location:
  
  Provincial
• Employee Class:
  Regular Full Time
• Posting End Date: 23-JUN-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern:
  Days
• Days Off:
  Saturday/Sunday
• Minimum Salary: $38.73
• Maximum Salary: $66.42