Client Service Technician

## Client Service Technician Postulerlocations:
Calgary, AB - 53rd NE (RHS) - Respiratory therapy time type:
Temps pleinposted on:
Publié aujourd'huijob requisition :
RR Client Service Technician (Ouvert)

Location:

Calgary, AB - 53rd NE (RHS) - Respiratory therapy

Chez Air Liquide Soins de Santé à Domicile Canada, nous croyons aux soins centrés sur le patient et à l'innovation. Notre mission est de contribuer à l’amélioration des soins de santé. Qu'il s'agisse de faire évoluer nos outils, produits et systèmes en les numérisant ou de tisser des relations significatives avec nos patients.

Air Liquide Soins de Santé à Domicile Canada est un leader canadien en matière de tests et de traitements de l'apnée du sommeil et de services d'oxygénothérapie à domicile. Nous travaillons en étroite collaboration avec la communauté des soins de santé afin d'offrir aux patients une expérience exceptionnelle qui favorise la santé, le bien-être et la médecine collaborative.

Prêt à faire partie de cette famille internationale d'entreprises qui améliorent la qualité de vie des patients dans le monde entier ?

Comment allez-vous CONTRIBUER et GRANDIR?

The Client Service Technician (CST) transports, delivers, and installs homecare equipment (including oxygen cylinders) to patients and institutions while maintaining safe operation of the company vehicle and providing outstanding customer service. The CST delivers quality patient care by educating patients on the proper use, maintenance, and troubleshooting of the equipment. The CST will carry out all responsibilities in keeping with Air Liquide Home Healthcare Canada’s safety and quality practices.
● Contributes to team effort by supporting other team members to satisfy both internal and external customers.  
● Complies with organizational vehicle policies and procedures, and highway rules and regulations. Ensures safe supply of gases to clients homes and transporting gases according to procedures and regulations.  
● Inspects vehicle before and after use; documents inspection. Maintains a clean vehicle and ensures it is stocked with necessary personal protective equipment (PPE), safety equipment, tools, and other supplies.  
● Meets client needs by delivering products according to schedule and as required.  
● Sets up homecare equipment at patients’ home, provides training to new clients and responds to requests from current clients. Provides client education on equipment function, maintenance, and troubleshooting. Performs technical checks and reviews safety instructions with clients. Maintains up-to-date documentation by completing appropriate records for technical visits including equipment exchanges, deliveries, and pick-up of equipment.  
● Ensures operation of medical equipment by completing preventative maintenance requirements; following manufacturers’ instructions; troubleshooting malfunctions; in the event that the work required exceeds the qualifi cations or abilities of the CST, they should manage the downstream workfl ow, which may involve sending the equipment back to the manufacturer or internal service center, and handling the required documentation.  
● Performs warehouse duties in the branches they cover by stocking shelves with supplies, shipping and receiving of products, and equipment cleaning and disinfection of patient equipment.  
● Documents client care and services by completing clear, accurate and timely delivery records.  
● Maintains client confidentiality as per Air Liquide Healthcare policy, agreements in place, and local regulations.  
● Protects clients and employees by adhering to infection control policies and protocols.  
● Seeks to continuously improve the operation of the branch by understanding processes and workflow and participating in quality improvement activities.  
● Complies with applicable certification requirements and makes recommendations to management on needed actions.  
● Provides after hour service to clients by participating in branch on-call rotation.  
● Support RRT and other health professionals as appropriate with remote patient assessment via teleconsultation, video conferencing or telephone follow up.  
● Collaborate with the…