Branch Care Coordinator

Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine.

Location:

Calgary, AB – 53rd NE (RHS) – Respiratory therapy

• Provide support in the branch related to oxygen therapy, Alberta Aids for Daily Living (AADL) funding, private insurance, sleep apnea treatments, and other respiratory services; contact referral sources and customers to obtain information and complete patient files.
• Provide friendly and helpful support to customers by giving general information and directing telephone and walk‑in inquiries to appropriate staff.
• Provide information and educational material to prospective clients.
• Assist with sales and maintenance of respiratory products, services, and inventory for the branch.
• Create walk‑in appointments for therapeutics and diagnostics, and add them to the electronic scheduling system including follow‑up appointments.
• Assist clients with questions about funding programs and insurance requirements.
• Maintain client confidence and privacy by keeping confidential information secure.
• Work within a team to achieve optimal customer support and assist healthcare professionals with necessary administrative functions and documentation.
• Support co‑workers and other departments by adhering to all financial operations processes.
• Protect clients and employees by following infection control policies, cleaning and disinfecting equipment.
• Contribute to a safe work environment by adhering to safety rules, encouraging safe practices, and reporting unsafe occurrences or practices.
• Continuously improve branch operations by understanding processes, workflow, and participating in quality improvement activities.
• Assist in the management of equipment, including warranty, maintenance and repair for internal assets and customer‑owned medical devices.
• Perform other duties as required.

• College certificate, diploma, or equivalent.
• Computer literate in Microsoft Office, Google Workspace, with strong data entry skills.
• Ability to work flexible hours and provide service to customers for extended hours.
• 1–2 years of experience in office administration or call center.
• Bilingualism is an asset, but not required.
• Knowledge of AADL funding and private insurance is an asset; training will be provided if needed.

• Accommodations are available on request for candidates taking part in all aspects of the selection process.
• We welcome and consider applications from all qualified applicants, regardless of their background.
• Disclaimer:
  Please note that the job titles listed on this posting may differ from those used in our internal job descriptions; while the titles may vary, the roles and responsibilities remain consistent.