Medical Office Assistant – Call Centre Representative

Responsibilities

• Provide administrative and clinical operations support to nurses
• Coordinate patient workflows end-to-end, including outreach, scheduling, and ongoing care support
• Review, interpret and appropriately triage incoming clinical and administrative information
• Conduct outbound patient outreach for education and care coordination
• Track nursing support requests and associated documentation
• Support clinical teams by preparing patient information into preset templates
• Manage and maintain accurate patient records within electronic medical records (EMR)
• Compile, validate and maintain reports related to patient and clinic activity
• Identify gaps or inefficiencies in administrative and clinical workflows
• Coordinate internal clinical operations, including scheduling support and case tracking
• Perform customer care duties, providing support during designated coverage periods
• Respond to inbound calls and messages, ensuring high-quality support experience
• Document all interactions accurately and maintain clear support records

• Medical Office Assistant certificate or diploma or equivalent training and experience is required
• At least 1 year of experience in a medical office, healthcare setting, or administrative role; 3+ years preferred
• Clear Vulnerable Sector Check valid within the year
• Demonstrated proficiency with Microsoft applications, specifically PowerPoint, Excel, Word and Share Point
• Strong data entry and documentation skills
• Excellent communication and interpersonal skills
• Ability to maintain confidentiality of sensitive patient information
• Understanding of HIPAA regulations is an asset
• Training in medical terminology, Electronic Medical Records (EMR/EHR) systems and medical billing and insurance processes is an asset
• Experience conducting patient outreach and follow-up (phone/email) in a healthcare or clinical setting
• Highly organized with the ability to manage multiple priorities, track ongoing tasks, and follow through on complex workflows
• Comfortable working in a fast-paced, evolving environment with cross-functional collaboration