Care Specialist Level 1 at Aviva

Support injured customers with Aviva as a Care Specialist Level 1 in Alberta. Manage healthcare claims, coordinate recovery plans, and ensure timely resolutions for effective care and decision-making.

This foundational role entails handling healthcare claims from initial reporting to resolution. You will work closely with injured customers, healthcare providers, and internal partners to coordinate treatment and manage recovery plans. Strong communication skills and an empathetic approach are essential for delivering high-quality injury management and positive recovery outcomes.

Key Responsibilities:

• Assess coverage and interpret policies with accuracy

• Gather and review medical information for fair claim decisions

• Coordinate patient care, setting milestones and goals

• Communicate clearly with customers, providers, and teams

• Identify recovery barriers and escalate potential fraud

Requirements:

• 2+ years in auto accident or healthcare claims

• Case management experience preferred

• Knowledge of injury management and medical terms

• Strong communication and active listening skills

• Comfortable managing a portfolio in multi-system workflows

Bring your expertise in claims handling and a collaborative mindset to enhance customer recovery experiences with Aviva.
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