Medical Office Assistant in Call Centre

Join WELL Health Diagnostic Centres as a Medical Office Assistant, focusing on exemplary patient service and efficient scheduling. This role is vital to ensuring patient satisfaction.

As a Call Centre Medical Office Assistant, you’ll liaise with patients and healthcare professionals, making sure that calls are handled professionally. Reporting to the Clinic Leader or Regional Director, your expertise will contribute to a positive healthcare experience for 45,000+ Albertans. Key skills in communication and organization are essential in this multifaceted role.

Key Responsibilities:

• Interact with patients, physicians, and hospitals via phone/email

• Schedule appointments to minimize patient wait time

• Review fax requests from referring doctors

• Reinforce policies and protocols among team members

• Prepare reports and handle administrative tasks

Requirements:

• 0-2 years in a medical setting

• Diploma in related field

• Minimum typing speed of 35wpm

• Excellent command of English

• Ability to multi-task and work independently

Deliver exceptional service while growing in your career with WELL Health.
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