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Job Description & How to Apply Below
Location:
2424 University Drive NW, Calgary, AB, T2N 3Y9
Status: Permanent Full Time
Expected
Schedule:
9:00 a.m. to 5:30 p.m. with flexibility for coverage
Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, come and join us as a Referral Coordinator at Lifemark Father David Bauer Arena , a Lifemark Health Group clinic, Canada’s premier, largest, and most comprehensive healthcare management organization.
We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Referral Coordinator who shares this same philosophy.
At Lifemark, we walk the talk of our company Core Values: “We have fun” , “ We strive for simplicity ”, "We trust each other to do the right thing" , "We go the extra kilometre" and “We belong here” .
Why Lifemark?
Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team
Supportive and collaborative administrative team
Positive and comforting work environment
Opportunities for growth within a national company
Nationally recognized brand with a strong digital presence
Qualifications & Core Competencies
The ideal candidate will have:
High School Diploma or equivalent required; post-secondary education in Medical Office Administration or related field is an asset
Strong organizational and multitasking skills in a fast-paced environment
Knowledge of third-party funding programs (MVA, WCB, LTD, PCVRS, PCI, GAIT)
Excellent communication and stakeholder management
High attention to detail
Ability to manage multiple priorities
Previous experience in a physiotherapy or multidisciplinary healthcare clinic is considered a strong asset
Core Responsibilities
Referral & Intake Management
Manage and triage incoming referrals for MVA, PCVRS, LTD, PCI, Gait and OPPT WCB programs
Coordinate intake and ensure timely scheduling of services through multiple channels (eg: Email inboxes, RMS, Care Hub)
Assign case management tasks for outpatient and interdisciplinary programs
Maintain referral tracking systems and workflows
Scheduling & Care Coordination
Book and coordinate multidisciplinary services (Psychology, OT, Kinesiology, Physiotherapy, specialized services – Vestibular therapy, Pelvic, PCI, Gait)
Engage appropriate providers based on program requirements and provider specialized training
Maintain treatment counts and monitor utilization within approval timelines
Support interdisciplinary service coordination
Program Administration
Manage approvals and authorizations
Submit reports and required documentation
Ensure adherence to program guidelines
Maintain communication with providers
Billing & Financial Processing
Post charges for PCVRS, LTD, PCI & GAIT
Submit claims through EHC portals & document in LPS for MVA and LTD as required
Complete sundry billing (e.g., WCB) based on tracking sheet
Ensure accurate and timely invoicing for OPPT WCB, PCI & GAIT
Communication & Stakeholder Coordination
Act as primary contact for patients, referrers, and case managers
Communicate updates on treatment, approvals, and scheduling with providers and patients
Collaborate with internal teams and external coordinators from other clinics.
Quality Assurance & Compliance
Review and QA/QC MVA & OPPT WCB reports prior to submission
Ensure documentation meets funder standards
Maintain compliance with program requirements and policies
Systems & Administrative Support
Maintain tracking systems for referrals, approvals, and billing
Add/update provider profiles in EHC
Support clinic operations and provide CC coverage as needed
Inclusion
We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups:
Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.
Accommodation
Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent
#J-18808-Ljbffr
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