WELL Health Call Centre Assistant Role

Elevate your career with WELL Health Diagnostic Centres as a Call Centre Medical Office Assistant, focusing on exemplary patient service and efficient communication.

Reporting to the Clinic Leader, this role is essential for handling incoming calls professionally. You'll be responsible for scheduling, responding to inquiries, and collaborating with multidisciplinary teams. Your ability to manage multiple tasks and adapt to policies will ensure smooth operations in a high-standard environment.

Key Responsibilities:

• Handle patient interactions via phone and email professionally

• Address fax requests from referring physicians

• Strategically manage scheduling for efficiency

• Adapt and reinforce policy changes within the team

• Organize reports and assist with patient inquiries

Requirements:

• 0-2 years of relevant experience

• Diploma in Medical Office Administration required

• Good command of English and excellent interpersonal skills

• Ability to work independently and within a team

• Maintain PHIPA adherence and competence through meetings

Contribute to patient care excellence at WELL Health by applying your skills and cheerful disposition.
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