Director, Quality & Compliance - Hybrid

WHO WE ARE

When it comes to health, we’re always looking for waysto push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughter’s prescription. Heknew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and Green Shield was born as a non-profit with a missionto support better health for all Canadians.

We aren’t just a health and benefits company. We’rethe only non-profit social enterprise that brings worlds of coverage andcare together, all in one place.
We’re noble challengers, purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.
Our mission is to create better health for all Canadians, and we know that starts with our employees.

Base Salary: CAD $0.00 - 0.00

The Director, Compliance, Quality & Patient Safety is responsible for leading the quality, compliance, audit-readiness, and patient-safety framework across Green Shield Pharmacy’s integrated operations,including specialty pharmacy, digital pharmacy, patient support programs,nursing and infusion clinics, wholesale (DEL), logistics, and distribution.

The role owns the development and maturity of the Quality Management System, SOP governance, incident reporting, root-cause analysis,CAPA, training governance, audit management, pharmacovigilance oversight, and quality reporting. This role ensures operational practices are compliant,documented, scalable, and aligned with applicable regulatory, contractual,manufacturer, accreditation, privacy-related, and internal governance requirements.

The outcome of this role is a more mature, consistent, andaudit-ready quality infrastructure that supports patient safety, reducesorganizational risk, strengthens partner and regulator confidence, and enablessustainable operational growth.

• Ownand mature the Quality Management System across pharmacy, patientprograms, nursing/infusion, wholesale, logistics, and distribution,ensuring quality standards are translated into practical day-to-dayoperating procedures.
• Provide governance over SOPs, policies, work instructions, operational workflows,document control, versioning, review cycles, approvals, change management,archiving, and audit retrieval.
• Leadthe training governance framework, including LMS oversight, role-based training requirements, training records, SOP acknowledgements, and learning documentation to ensure teams are trained, compliant, and operating consistently.
• Leadthe organization’s audit-readiness framework and support internal audits,external audits, inspections, accreditation activities, and partnerreviews.
• Ensure operational practices align with applicable OCP, Health Canada,DEL/wholesale, manufacturer, PSP, pharmacovigilance, AE/PQC,privacy-related, contractual, and internal governance requirements.
• Coordinateaudit responses, remediation plans, evidence packages, reconciliationrequirements, quality checks, and follow-up actions through to closure.
• Leadthe framework for identifying, reporting, investigating, escalating, and trending quality events, operational incidents, patient-safety concerns,service failures, cold-chain issues, documentation gaps, privacy-related operational deviations, and compliance issues.
• Ensureroot-cause analysis, corrective and preventive actions (CAPA),effectiveness checks, and trend reviews are consistently completed and documented.
• Drivea culture of transparency, learning, accountability, patient safety, and continuous improvement.
• Ownthe training governance framework for pharmacy, nursing/infusion, patientprograms, One Point case management, customer service, pharmacyassistants, logistics, wholesale, and related operational roles.
• Definerole-based training requirements, onboarding standards, SOP training,competency expectations, LMS documentation, training records, retrainingrequirements, and evidence of completion for audit purposes.
• Partner with operational leaders to ensure teams are trained to perform their roles consistently,…