Care Coordinator Manager

Care Coordinator Manager – Lifemark Sport Medicine Rocky Ridge

Location: 11300 Rocky Ridge Rd NW, Calgary, Alberta

Status: Permanent Full Time

Anticipated

Work Schedule:

Monday From: 8 am to 4 pm

Tuesday From: 8 am to 4 pm

Wednesday From: 8 am to 4 pm

Thursday From: 8 am to 4 pm

Friday From: 8 am to 4 pm

Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, come and join us as a Care Coordinator Manager at Lifemark Sport Medicine Rocky Ridge, a Lifemark Health Group clinic, Canada’s premier, largest, and most comprehensive healthcare management organization.

We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Care Coordinator Manager who shares this same philosophy.

At Lifemark, we walk the talk of our company Core Values: “We have fun”, “
We strive for simplicity
”, "We trust each other to do the right thing”, "We go the extra kilometre” and “We belong here”.

The Care Coordinator Manager is responsible for fostering and maintaining strong relationships between the clinic and its customers, including patients, staff, funders, and referral sources. This role provides leadership and oversight to the care coordination team, ensuring the delivery of efficient, high-quality administrative support and seamless clinic operations.

Through a focus on service excellence, the Care Coordinator Manager promotes a culture of friendly, professional, and patient-centered care in all interactions with patients, team members, and external stakeholders.

The Care Coordinator Manager is responsible for performing and overseeing all aspects of clinic coordination, including patient intake, data entry, phone and email communications, outbound calling, and the processing of faxes. In addition, this role will oversee invoicing and payment processing, while supporting team performance, workflow optimization, and continuous improvement of administrative processes.

• Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team
• Supportive and collaborative administrative team
• Positive and comforting work environment
• Opportunities for growth within a national company
• Nationally recognized brand with a strong digital presence

• Create a welcoming, patient-focused clinic environment
• Lead and support resolution of patient inquiries and concerns
• Oversee reception operations and daily clinic flow
• Manage Accounts Receivable and payment processing
• Ensure accurate data entry and patient record management
• Coordinate timely submission of insurance and stakeholder documentation
• Oversee expense reporting, petty cash, and financial controls
• Promote patient experience initiatives, including online reviews (Google my Business)
• Support accounting processes and reporting
• Manage payroll accuracy and timelines
• Oversee clinic administration and office operations
• Ensure compliance with company policies and procedures

• High School Diploma or equivalent required; post-secondary education in Medical Office Administration or related field is an asset
• 1-5 years of experience in a clinical or healthcare setting; leadership experience preferred
• Proven ability to effectively manage multiple priorities in a fast-paced, high-volume environment
• Strong verbal and written communication skills, with a commitment to delivering exceptional patient/customer service
• Demonstrated flexibility and adaptability, with the ability to respond to changing priorities and…