Field Application Specialist,Diagnostic Job Calgary area,Alberta Canada,Healthcare

Description

Provide field scientific support & services, including sales support, training, qualification, field actions deployment at all stages, guarantee added value, assess patient result impact.

Territory:
Western Canada.

Note:

there are 2 FAS in Western Canada, 1 based in BC and 1 based in Alberta.

Candidate can be based in Calgary or Edmonton area.

Support our customers when implementing new assays and IT solutions

Provide support to the customer during the evaluation and implementation of these solutions.

Offer enhancements for development and optimization of our solutions at customer sites.

Perform standard of work for documentation and customer complaint handling to achieve high level customer satisfaction.

Ensure customer management database/CRM is up to date and include full activity traceability.

Collaborate with the Account Managers to develop account strategies for excellent customer service and support (increase and retain business)

Demonstrate our solutions; instrumentation, IT and reagents to new customers.

Manage an assigned territory including efficient traveling and scheduling.

Informations complémentaires

Customer and solution oriented

Training and coaching capabilities

Organized, rigorous and autonomous

Good communication and ability to work in a multi-disciplinary team

Advanced computer knowledge would be and asset

Master CRM (reporting and dashboard) would be considered an asset

Scheduling and organization skills to optimize presence in the field

A valid drivers license is required

Up-to-date vaccination where required by customers

Specific knowledge

Medical Laboratory Technician or Bachelor degree in biology/ molecular or microbiology (an asset)

3/5 years’ experience in clinical microbiology or industrial microbiology

Field Application Specialist, Diagnostic