Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.
When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:
- Impact
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- Growth
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Your role as Mental Health Specialist Dispatch, TemporaryDialogue is seeking a Mental Health Intake Agent to join our team on a t emporary, 6-month contract to take part in our mission to help people improve their wellbeing.
Reporting to Sarine Moumdjian, Senior Manager, Member Services, you will act as a clinical first point of contact for members who request access to our mental health services to ensure that they are connected with the right professional based on their needs. Through an empathetic and compassionate approach, you will conduct brief video or phone consultations to quickly assess our members' mental health history and communicate to members what the next step in their healthcare journey will be.
Whatyou'll be doing
- Assessing the mental health needs and requests of our members on the platform
- Providing information about Dialogue's team of mental health professionals and communicating the triage decisions
- Setting expectations for our members' care journeys and creating a delightful intake experience
- Working with a multidisciplinary team to iterate and improve the triage experience through the development of new resources and processes
- Documenting clinical notes, impressions and outcomes on the electronic medical record database
- Bachelor's degree in a related field of mental health or social services (e.g., Social Work, Psychology, etc.)
- 2+ years of experience working directly with individuals experiencing mental health or psychosocial issues
- Ability to listen and remain calm and empathetic while working with individuals experiencing stressful and difficult situations
- Availability to work a minimum of 21 hours per week, including days, evenings, and weekends
- Desire to work in an environment that encourages autonomy, professionalism and versatility
- Experience working with a multidisciplinary team (an asset)
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