Front Desk Agent, Mount Royal Hotel

Join to apply for the Front Desk Agent, Mount Royal Hotel role at Pursuit Collection

At Pursuit, we offer more than just a place to visit; we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world‑class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This job is posted as part of our seasonal hiring for Spring/Summer 2026 and will be a full‑time seasonal role.

• Work with other hotel staff to personalize the guest experience, encouraging guests to refresh and relax in Canada's most famous national park
• Provide a professional, friendly and efficient check‑in and check‑out process and coordinate efforts to accommodate any requests
• Act as an ambassador for Pursuit and the surrounding area in Banff National Park, fully enhancing the experience of all guests staying at our Banff Hotels
• Welcome and register arriving guests
• Promote and sell rooms
• Check‑out departing guests and review guest accounts
• Post incidental charges to rooms and process payments
• Use proper telephone etiquette
• Handle reservations by phone and in person
• Handle a high‑volume of general enquiries
• Provide information on hotel facilities, local points of interest, and services in the area
• Communicate with other departments
• Respond to guest concerns and complaints
• Perform assorted clerical duties and maintain a clean work environment

• Committed to exceptional guest service
• Excellent communication and interpersonal skills
• Must thrive on dealing with people and be guest‑focused
• Superb attention to detail
• Ability to multi‑task while handling high‑pressure situations
• Energetic and highly‑motivated
• Ability to work all days and shifts, mornings, evenings, and weekends
• High school or equivalent education
• Bachelor's Degree or related technical school degree preferred
• Must consent to a criminal record check in accordance with our commitment to “Always Honest” employees

The starting wage for this role is $18.50/hour.

We’re more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; our team members include individuals who value adventure, service, and community. Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU and is a member of the S&P Small Cap 600 index. We specialize in attractions‑led hospitality, consistently generating revenue and delivering value to our shareholders.

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

• Join an inclusive, global team and make life‑long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team!

If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at  We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.