Human Resources Generalist

At Calgary Sports and Entertainment Corporation, we deliver excitement. Our mission is to be the heartbeat of our community by creating connections, building champions, and winning, together. If you’d like to join a team that’s people-first, diverse, innovative, and energized about delivering extraordinary fan experiences to our guests, then we’d love to sign you to a player's contract! Join our team during an exciting period of transformation as we celebrate the Saddle dome's final season and help shape the future of fan experiences at Scotia Place.

THE POSITION
The Human Resources Generalist provides HR support across multiple business units, with a primary focus on CSEC’s Food & Beverage operations. Working closely with the Human Resources Business Partner, this role supports the full employee lifecycle, including high-volume recruitment, onboarding, employee relations, performance management, training and offboarding.

The ideal candidate brings HR experience from a fast-paced, high-volume environment such as hospitality, food & beverage, entertainment, retail or a similar industry, with experience supporting large hourly and part-time work forces considered a strong asset. This role requires a hands‑on, responsive HR professional who can build strong relationships with leaders, manage competing priorities and provide practical HR support in an event-driven environment.

KEY

ACCOUNTABILITIES
Recruitment & Workforce Planning

Lead full‑cycle recruitment, including developing job postings, reviewing applications, conducting pre‑screens and interviews, coordinating hiring decisions and supporting offer negotiations.

Partner with Food & Beverage leaders to understand workforce plans, staffing requirements and approved budgets and develop recruitment strategies to attract and retain qualified talent.

Build strong relationships with Food & Beverage leadership to understand operational needs, hiring practices and anticipated staffing requirements.

Provide guidance and support to hiring managers throughout the recruitment and selection process to promote timely and consistent hiring practices.

Draft employment letters for new hires, promotions, transfers and other internal employee movements.

Coordinate and support internal and external hiring fairs, including establishing participation requirements and engaging Food & Beverage leaders in recruitment activities.

Identify opportunities to strengthen recruitment processes, candidate experience and hiring efficiency.

Develop and maintain recruitment metrics and analytics, including vacancies, applicant activity, time‑to‑fill, hiring activity and other relevant workforce trends.

Onboarding & Employee Lifecycle

Partner with managers to support effective onboarding of new employees.

Support employee changes and movement throughout the employee lifecycle, including new hires, transfers, promotions and other employment changes.

Support employee setup and changes within UKG, including applicable benefits, allowances and employment information.

Partner with the HR administration team to support employee benefit and RRSP enrolments and changes.

Respond to day‑to‑day employee and manager HR inquiries and provide guidance on HR processes, programs and policies.

Support accurate and timely maintenance of employee information and HR documentation.

Employee Relations & Manager Support

Provide day‑to‑day HR guidance and support to managers, escalating complex or higher‑risk employee relations matters to the HR Business Partner as appropriate.

Support the HR Business Partner with employee relations matters, including employee meetings, workplace investigations, performance concerns and disciplinary processes.

Gather information and documentation related to employee concerns and…