Sr Field Support Representative

The Sr Field Support Representative (FSR) provides comprehensive support and mentoring to users in the field on any supported communications system.

Tasks include, but are not limited to:

• Mentor operational user on the use of LC4
  
  ISR Capabilities
• Providing training, mentorship, guidance and support (both in the classroom & in the field) to users at Canadian Forces bases and the Canadian Signals Training Centre;
• Working with System Integration Teams as the Subject Matter Expert;
• Assisting with installation and maintenance issues;
• Communicating issues between users and members of the Integrated Project Team;
• Reporting, diagnosing and developing workarounds for problems with the System, and all of the System’s functionality, hardware, software, firmware, operating manuals, training and usage;
• Providing written reports identifying observations from the field, to include but not limited to, the delivered baseline, equipment, procedures and training;
• Providing reports detailing solutions that have been created in the field;
• Providing ongoing feedback from the field force, as required;
• Assessing the usage of the System and recommending changes to training and standard operating procedures as required;
• Assisting with field upgrades, installation, re-installation and modification; and
• Other duties as and when needed.

Depth of Knowledge

Required:

Able to:

• Apply operational knowledge of the Army to Capabilities of LC4
  
  ISR
• Support ideas with details and examples.
• Communicate with appropriate language to the purpose and audience.
• Design investigations for a problem.
• Develop a model for complex situation.
• Apply a concept in other contexts.

Experience Required:

Must have minimum ten (10) years of military experience in any trade.

Demonstrated leadership ability.

Military rank attained must be Sergeant or higher.

Preference will be given to candidates who have attained a rank of WO or higher.

Security Clearance Requirements:

Must be a Canadian citizen who is able to obtain and maintain a Government of Canada Secret Security Clearance and a positive Controlled Goods Assessment.

To apply for this position please email your resume and cover letter to inf and referenceSr Field Support Representative – Calgary in the subject line.

• Name
  * First Last
• Email *
• Phone *
• Do you currently hold a Government of Canada Security Clearance ? *
  • Yes
  • No
• Clearance Level
  • Enhanced
  • Reliability
  • Secret
  • Top Secret
• Immediately
• 2 Weeks
• 4 Weeks
• More Than 4 Weeks
• Resume Upload (pdf/doc) Accepted file types: pdf, doc, Max. file size: 100 MB.
• Comments or Questions
• Phone This field is for validation purposes and should be left unchanged.
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