Helpdesk Analyst, Tier 1

Helpdesk Analyst, Tier 1 page is loaded## Helpdesk Analyst, Tier 1locations:
Calgary time type:
Full time posted on:
Posted 2 Days Agojob requisition :
JR1105

Whitecap Resources Inc. is a leading Canadian energy company committed to delivering reliable returns to shareholders through the responsible development of oil and natural gas assets in the Western Canadian Sedimentary Basin. With a strong track record of profitable growth and a sustainable dividend, Whitecap delivers long-term value to investors, supported by investment-grade financial strength.

Since September 2009, Whitecap has experienced remarkable growth, increasing production from 850 boe/d to over 365,000 boe/d. We have unconventional and conventional assets exclusively focused in Western Canada and the asset base includes the Weyburn EOR Project. As a majority owner and operator of the Weyburn EOR Project, annually we safely sequester approximately 1.5 million tonnes of CO
* 2* making it a unique project within our portfolio. We currently employ 1,200 people, including our valued contract staff.

At Whitecap, our corporate culture is entrepreneurial. We strive to create a culture of purpose and integrity where initiative and innovation are encouraged and valued. Our corporate philosophy allows us to develop skills, collaborate alongside our teammates, and ultimately have a fulfilling career.
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* Position Overview:

** Tier 1, Help Desk Support Analyst provides first-line technical support by managing service requests, troubleshooting issues, and resolving incidents using diagnostic and ticketing systems. Support is delivered through a combination of on-site desktop assistance and remote support.
** Key Responsibilities
*** Active Directory and access management administration
* Providing access to networks, directory structures, Microsoft Exchange and other oil and gas related business applications
* Responding to end user support related emails, phone calls, and voicemail
* Help Desk queue management
* Hardware provisioning and deskside support
* Troubleshooting and resolving assigned incidents
* Identifying opportunities to modify processes to improve best practices
* Assist in support of local and cloud-based applications
* Providing effective service desk support to remote locations
* Microsoft Windows and Office 365 support
* Maintain, enhance and create support documentation for departmental and toolset procedures
* Install, maintain and upgrade new and existing software
* Provide advice and technical training to end users
* Perform hands-on fixes at the desktop level, including installing and upgrading software
** Qualifications and Skills
*** Diploma in a related field or equivalent practical experience
* Strong understanding of organizational goals and service delivery expectations
* Excellent written and verbal communication skills
* Strong communication skills with a focus on customer service and relationship-building
* Ability to explain technical concepts in clear, user-friendly language
* Proven analytical and problem-solving abilities
* Strong attention to detail and documentation skills
* Ability to quickly learn and retain technical information
* Highly self-motivated, organized, and adaptable
* Ability to prioritize tasks and perform effectively in a fast-paced environment
* Experience working collaboratively in a team-oriented setting

From time to time Whitecap Resources Inc. (Whitecap) receives inquiries from people regarding job offers purportedly made by or on behalf of Whitecap.

These are fraudulent offers of employment and in no way are affiliated with Whitecap.

Whitecap does not make unsolicited job offers to any prospective candidates. We only interview employees in person at our headquarters in Calgary, or at the applicable field office location.
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