Design Researcher

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

We are currently seeking a Staff Design Researcher to join our growing Product Research Team. This role can be performed from one of our Canadian offices, remotely from the US or Canada, or a combination of both. Some exceptions may apply.

We’re looking for a talented Staff Design Researcher who has a track record of developing foundational insights that drive decision‑making, prioritization, and strategy with measurable results. We are looking for someone who is well‑versed — and demonstrates creativity — in a range of research methodologies, such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, and usability testing. They should also be able to work independently, scoping a program of research and setting a yearly research agenda, while remaining flexible and making adjustments in a fast‑paced, rapid‑growth environment.

If this is you, we want to hear from you.

At Clio, customer insights are at the core of how we build world‑class products, and the Product Research team is what makes this possible. As a Staff Design Researcher at Clio, you’ll help product designers, product managers, and engineers build a deep understanding of our customers and their needs.

We are building out our Product Research Team, and are looking for high‑performing, creative, and collaborative people that bring care and curiosity to everything they do. If the idea of contributing research and building out processes on a newly forming team, in an egoless environment where all ideas are valued is exciting to you, then this is the team for you!

• Act as a strategic research consultant who drives projects that break open new opportunities and address our most existential questions and risks
• Build foundational, canonical insights — such as role types, jobs to be done, customer journey maps, and customer‑centric metrics
• Develop an evaluation and measurement program to help teams qualitatively and quantitatively understand how our experiences measure up to customer expectations
• Make connections across different research and insight areas — e.g., data science, competitive analysis, win/loss analysis — to identify patterns that enable larger product goals and a more holistic view of the customer
• Own priorities and scope projects in alignment with business goals and technical constraints, in deep collaboration with stakeholders
• Drive ideas to improve products through research insights and recommendations
• Communicate and activate insights in a way that influences stakeholders across the organization to drive new customer‑centric product ideas and product strategies

• Bachelor’s degree or equivalent practical experience
• An ability to derive and articulate platform, framework, and design system‑level insights that take into consideration a range of use cases and user types while balancing use‑case‑specific needs
• Experience conducting research in the generative AI space, and knowledge of how generative AI is fundamentally shifting user experiences
• Experience running B2B and B2B2C research, using a range of methods such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, and usability testing
• Quantitative and evaluative research methods, with experience with smaller customer base sizes
• An ability to derive and articulate platform, framework, and design system‑level insights, and how they intersect with product insights
• Experience managing and influencing cross‑functional stakeholders
• Measurable results from having driven product decisions and strategy
• An ability to incorporate and triangulate qualitative and quantitative data from a range of sources
• Skills understanding business dynamics and needs
• Excellent written and verbal communication skills
• Low ego and open‑mindedness

• A master’s degree or PhD
• A quantitative…