Technical Support Engineer – Hosting Operations

Technical Support Engineer – Hosting Operations page is loaded## Technical Support Engineer – Hosting Operations locations:
Canada - Calgary, AB:
Canada - Remote:
Remote, United Statestime type:
Full time posted on:
Posted Yesterday job requisition :
R60151
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* Job Summary:

** We are seeking a Technical Support Engineer – Hosting Operations to support application installations, upgrades, and ongoing maintenance across hosted environments. This role is responsible for executing deployments through Azure Dev Ops (ADO) release pipelines, troubleshooting technical issues, contributing to automation initiatives, and providing 24×7 production support to ensure high service availability and customer satisfaction.  This position requires strong technical troubleshooting skills, experience with release management, and the ability to collaborate across Dev Ops, Infrastructure, CAT, and Dev Support teams.
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* Job Description:

**** Key Responsibilities
**** Application Installation & Upgrades
*** Perform application installations, upgrades, and configuration across Customer test and production environments.
* Execute deployment activities using Azure Dev Ops release pipelines.
* Follow change management processes to ensure safe and reliable releases.
* Validate deployments and coordinate with the cross-functional teams.
** Release & Deployment Support
*** Monitor and manage CI/CD pipelines to ensure successful releases.
* Troubleshoot deployment failures and environment-related issues.
* Maintain deployment documentation, runbooks, and standard operating procedures.
* Collaborate with Dev Ops teams to improve deployment reliability.
** Technical Support (24×7 Operations)
*** Provide L2/L3 technical support for hosted applications and infrastructure.
* Participate in on-call rotations for incident response and resolution.
* Investigate production issues, perform root cause analysis, and recommend preventive actions.
* Ensure adherence to SLA commitments and incident management processes.
** Collaboration & Communication
*** Work closely with cross-functional teams including Infrastructure, Dev Ops, , and Product Engineering.
* Provide timely updates during incidents, maintenance windows, and releases.
* Document known issues, resolutions, and best practices.
** Required Qualifications
*** 3+ years of experience in technical support, hosting operations, or application support roles.
* Experience deploying and supporting enterprise applications.
* Strong troubleshooting skills across application, server, and networking layers.
* Familiarity with Windows/Linux server environments.
* Understanding of change management and release processes.
* Willingness to work in a 24×7 support model, including on-call rotations.
** Preferred Qualifications
*** Experience with scripting/automation (Power Shell, Bash, Python, etc.).
* Familiarity with cloud platforms (Azure).
* Knowledge of monitoring and alerting tools.
* Experience supporting database-driven applications (Oracle/SQL Server).
* ITIL certification or familiarity with ITIL practices.
** Worker Type:
** Regular
* * Number of Openings Available:
** 1

Your community is comprised of many moving parts. From roads and buildings to public safety and school, each part of your community is vital to its continued success.

At Asset Works, we create the software solutions needed for communities to succeed. From managing fleet vehicles, infrastructure, and energy to tracking buildings and equipment, our software helps communities maintain high levels of safety and efficiency.

Asset Works employees are passionate about what they do and are always looking for new and better ways to solve problems through software in a dynamic, entrepreneurial environment.  Working at Asset Works is anything but ordinary.  Asset Works offers competitive compensation, a comprehensive benefits package and the chance to learn from the best in the business.  Come join the Asset Works team.

* Asset Works is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.
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