User Adoption & Training Lead

At United Way of Calgary and Area, we believe that united, we make the biggest difference. We’re strongest when we come together to improve local lives and communities—and when we come together as a team, we passionately propel our mission forward.

We’re looking for a User Adoption & Training Lead who is passionate about technology and supporting teams through change. Reporting to the Manager, Innovation, the User Adoption & Training Lead drives successful adoption of technology and process changes by managing organizational change, data governance, training, and user engagement. The User Adoption & Training Lead ensures staff can confidently and effectively use the tools, systems, and processes that support our work.

This role is critical to ensuring our technology and transformation initiatives are successful and deliver value. If you are passionate about your community, aspire to make an impact, thrive in a fast-paced environment, and want to make a difference, then we’re looking for you!

• Lead change management strategy for department initiatives
• Conduct stakeholder and change impact assessments
• Develop and execute communication, engagement, and adoption plans
• Design and oversee training strategies and materials
• Deliver training sessions tailored to diverse teams and learning styles
• Translate technical concepts into simple, clear language for end users
• Measure adoption and readiness using qualitative and quantitative metrics
• Establish and oversee data governance frameworks, including:
• Data ownership and stewardship
• Policy alignment and compliance
• Partner with business and technology teams to embed governance into solutions
• Support release activities through coordinated change and communication planning

• 3 - 5+ years of experience in user training, onboarding, digital adoption, or related roles
• Solid understanding of change management principles and user adoption practices
• Change management and organizational development experience
• Experience in training and adult learning design
• Data governance or information management experience
• Experience supporting enterprise system adoption

• Ability to simplify complex information for non‑technical audiences
• Excellent communication, facilitation, and instructional design skills
• Skilled in bridging the gap between technical teams and end users
• Ability to coach users and manage expectations
• Confidence in leading governance conversations and mediating between key decision makers
• Strong communication skills, both written and verbal

Our team values the flexibility that hybrid work offers, while also recognizing the importance of in-person collaboration. Our office is located in Calgary, and employees are expected to work in the office on Tuesday, Wednesday and Thursday. This balance allows us to foster a strong sense of community, facilitate teambuilding, and ensure we continue to deliver exceptional results together, while also offering the flexibility to work remotely on other days.

United Way is a not-for-profit organization that has played a vital role in our community for 85 years. As a social impact organization, our mission is clear: we mobilize communities for the common purpose of working together to create lasting social change.

We are committed to creating an inclusive culture where everyone feels valued and respected, and that reflects the diverse community we serve. We welcome applications from all qualified candidates and encourage candidates with diverse backgrounds, experiences, styles, and abilities to apply. If you require accommodation at any stage of the hiring process, please let us know.

Send cover letter, salary expectations and resume by 4:00 pm Feb. 25 2026, to (Use the "Apply for this Job" box below).

To learn more about the United Way of Calgary and the Area, please visit our website garyunitedway.org.

We thank all applicants for their interest and effort in applying for this position, however, only those being considered will be contacted.