AI Specialist

At United Way of Calgary and Area, we believe that united, we make the biggest difference. We’re strongest when we come together to improve local lives and communities—and when we come together as a team, we passionately propel our mission forward. We’re currently looking for an AI Specialist to join our Transformation team.

Reporting to the Manager, Applications & AI, the AI Specialist drives AI adoption across the organization by implementing, configuring, and optimizing AI capabilities within our core platforms - Salesforce (Einstein AI, Agentforce, Data Cloud) and Microsoft 365 (Copilot, Copilot Studio, Power Platform) - as well as supporting the effective use of general-purpose AI tools such as Claude, ChatGPT, and Gemini. This is a hands‑on role that involves working closely with business teams to identify high‑impact use cases, translating requirements into technical solutions, and building and deploying those solutions.

This exciting new role is essential to maximizing the value of UWCA's technology investments through strategic AI enablement.

If you are passionate about your community, aspire to make an impact, thrive in a fast‑paced environment, and want to make a difference, then we’re looking for you!

• Support the organization‑wide rollout and optimization of Microsoft Copilot, including Copilot Studio development for custom applications and department‑specific solutions
• Build RAG (retrieval‑augmented generation) applications using Copilot Studio to enable secure document search and analysis within the Microsoft 365 environment
• Develop Power Platform automation solutions (Power Automate, Power Apps) enhanced with AI capabilities
• Advise teams on effective use of general‑purpose AI tools (Claude, ChatGPT, Gemini) for content creation, research, analysis, and productivity enhancement
• Create guidelines and best practices for prompt engineering and AI‑assisted workflows across different platforms
• Design, develop, and deploy Agentforce solutions to automate donor inquiries, program information requests, and routine stakeholder interactions
• Optimize Data Cloud configurations to enable AI‑powered insights, unified constituent profiles, and predictive analytics
• Develop AI‑powered automation for fundraising operations including prospect research summaries, proposal generation assistance, and donor stewardship recommendations

• Partner with business teams to identify high‑impact AI use cases and translate requirements into technical solutions
• Support with the development of AI training programs for staff at varying skill levels, from foundational literacy to platform‑specific capabilities
• Contribute to the AI governance framework, including policies for data classification, tool usage guidelines, and ethical AI principles
• Monitor AI model performance, analyze outcomes, and continuously refine configurations to improve results
• Document technical configurations, best practices, and lessons learned to build organizational knowledge
• Support external consulting engagements by sharing expertise with funded agencies and partner nonprofits seeking to adopt AI

• Post-secondary education in Computer Science, Information Systems, Business Technology, or a related field; equivalent combination of education and experience will be considered
• 2 to 4 years of experience implementing, configuring, or supporting enterprise platforms with AI capabilities
• Hands‑on experience with at least one of:
  Salesforce AI features (Einstein, Agentforce) or Microsoft Copilot/Copilot Studio
• Working knowledge of general‑purpose AI tools (Claude, ChatGPT, Gemini) and practical understanding of prompt engineering principles
• Strong understanding of data management, integration patterns, and how AI models leverage organizational data
• Demonstrated ability to gather requirements from business stakeholders and translate them into technical solutions
• Experience developing training materials or delivering technology training to diverse audiences
• Excellent written and verbal communication skills with ability to explain complex technical concepts to non‑technical stakeholders