Trenton, Ontario - Help Desk Specialist to Aircraft Maintenance Defence client
Job in
Calgary, Alberta, T3S, Canada
Listing for:
S.i. Systems
Contract
position
Listed on 2026-02-16
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Position: Trenton, Ontario - Help Desk Specialist to support Aircraft Maintenance for a Defence based client
On behalf of our GoC Defence client, S.i. Systems is searching for ERP Help Desk Specialist (DRMIS Field Service Representative) to deliver embedded, front-line SAP/DRMIS support for aircraft maintenance organizations. Provides application and operational support services to the RCAF in support of DRMIS and SAP-based solutions. Responsible for incident management, business requirements development, reporting, documentation, and stakeholder communications in accordance with DND and RCAF procedures.
* On Site in Trenton*
Responsibilities
Create, manage, and track Incident Reports (IRs) and Service Requests using SAP Solution Manager (Sol Man).Provide Level 2 support including incident analysis, triage, coordination of resolution, and lifecycle validation.Develop business requirements and supporting documentation for incidents and enhancements.Communicate incident status and resolutions to RCAF clientele.Analyze incident trends, report findings to the Technical Authority, and maintain tracking tools.Provide data analysis, reporting, and requirements management using IBM DOORS
; coach team members on tool usage.Produce required deliverables and prepare monthly status reports.Maintain version-controlled documentation libraries and comply with DND/RCAF QMS procedures
.Must Have Criteria:
Secret Level Federal ClearanceMinimum 10 years of experience providing Help Desk / Application Support services in an enterprise environment.Minimum 5 years of experience performing Level 2 support for SAP-based solutions.Demonstrated experience using SAP Solution Manager (Sol Man) for incident and service request management.Demonstrated experience in incident analysis, triage, and lifecycle management
.Experience producing professional documentation, reports, and status updates.Ability to work in accordance with established DND or government-standard procedures
.Nice to Haves:
Experience supporting DRMIS within the Department of National Defence or RCAF environment.3+ years of hands-on experience with IBM DOORS for requirements management, reporting, and analysis.Experience developing business requirements and supporting artifacts within SAP or enterprise systems.Experience performing trend analysis and providing recommendations to a Technical Authority.Experience coaching or training team members on tools, processes, or systems.Experience supporting SAP modules related to maintenance or logistics (e.g., Plant Maintenance).
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