GTM AI Transformation Manager

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are currently seeking a GTM AI Transformation Manager to join our Revenue Operations team. This role can be based in our Vancouver
, Calgary
, or Toronto offices, or remote across Canada (excluding Québec) or the US
.

The Revenue Operations Team drives growth across Clio by spearheading high‑impact, cross‑functional initiatives that catalyze revenue growth and strategic alignment across the organization. This role reports to our Director of Revenue Operations, which ensures our go‑to‑market systems, processes, and innovation efforts are scalable, future‑ready, and AI‑enabled.

This role is focused on transforming Clio’s GTM motions through a deep understanding of the customer journey and the integration of cutting‑edge AI technologies. You will research emerging tools, identify opportunities to improve customer and internal experiences, and ensure these solutions are holistically integrated into our GTM stack. As GTM AI Transformation Manager, you’ll serve as a bridge between innovation and execution—helping Clio stay ahead of the curve in how we reach, convert, and serve our customers.

• Act as a forward‑facing engineer who constantly reviews all AI initiatives across the Go‑to‑Market (GTM) strategy. To drive improvements, you must adopt the perspective of a seller to deeply understand and enhance their workflows.
• Customer Journey Insight: Build a comprehensive understanding of our end‑to‑end customer journey and highlight key friction points.
• AI & Emerging Tech Research: Continuously evaluate new AI and automation tools and assess how they can enhance GTM effectiveness.
• Tech Stack Integration: Partner with Rev Ops Systems, IT, and GTM stakeholders to ensure tools are embedded cleanly into our workflows.
• Experimentation & Pilots: Design and run pilots to validate potential solutions, measure impact, and recommend scaling paths.
• Transformation Programs: Translate insights into structured initiatives that enhance efficiency, customer experience, and revenue outcomes.
• Stakeholder Alignment: Work across Sales, Marketing, CS, and Product to build consensus on AI opportunities and transformation priorities.
• Knowledge Sharing: Act as an internal thought partner on AI and GTM innovation, keeping leaders informed of trends and competitive shifts.

• You thrive in fast‑paced, ambiguous environments where the future is being built in real time.
• You balance curiosity for emerging technologies with a pragmatic focus on measurable business outcomes.
• You’re a strong communicator who can simplify complex ideas for executives and practitioners alike.
• You combine strategic thinking with a willingness to roll up your sleeves and drive execution.
• You’re energized by shaping the future of how GTM teams operate with AI as a core lever.

• 6 years of relevant experience in Engineering, Revenue Operations, Sales or Customer Success Operations, Business Consulting or Operations, GTM Systems, or related fields.
• Hands‑on exposure to CRM, marketing automation, CS, and data platforms.
• Knowledge of the AI/ML tooling landscape and how it applies to GTM processes.
• Experience with Salesforce.
• Strong analytical and problem‑solving skills; comfortable with both qualitative and quantitative evaluation.
• Experience collaborating across Sales, Marketing, CS, and Product teams.
• Ability to scope, design, and execute pilots or projects that drive measurable improvements.

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high‑performing culture.

• Competitive, equitable salary with top‑tier health benefits, dental, and vision insurance.
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office at least twice per week.
• Flexible time off policy, with an encouraged…