ServiceNow Technical Specialist

Who We Are

At Kyndryl, we design, build, manage and modernize the mission‑critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

Infrastructure Specialists at Kyndryl are project‑based subject matter experts in all things infrastructure – good at providing analysis, documenting and diagramming work for hand‑off, offering timely solutions, and generally “figuring it out.” This is a hands‑on role where your feel for the interaction between a system and its environment will be invaluable to every one of your customers.

There are two halves to this role:
First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long‑range strategic planning of IT infrastructure and operational execution. This role isn’t specific to any one platform, so you’ll need a good feel for all of them. And because of this, you’ll experience variety and growth at Kyndryl that you won’t find anywhere else.

You’ll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both customer expectations and internal challenges – in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when customers come back to us and ask for the same person by name.

That’s the kind of impact you can have!

This is a project‑based role where you’ll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you’ll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won’t be an issue.

There are lots of opportunities to gain certification and qualifications on the job, and you’ll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer‑focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

• Implement and configure Service Now modules (e.g., ITSM, ITOM, HRSD, CSM, Sec Ops/IRM, App Engine) to meet business and compliance requirements.
• Build custom applications, data models, and UI components.
• Orchestrate workflows with Flow Designer, Integration Hub, and Business Rules; develop catalog items, record producers, and SLAs.

• Design and implement REST/SOAP integrations, web services, and MID Server‑based connectors to third‑party systems (e.g., IT monitoring, IAM, ERP, HR).
• Develop secure, fault‑tolerant integration patterns; manage payload transformations, error handling, retries, and observability.

• Partner with Solution/Technical Architects on architecture, patterns, and non‑functional requirements (performance, resilience, security, compliance).
• Work with Project Managers to estimate, plan, and track delivery—owning technical tasks, risks, and dependencies through the SDLC.
• Participate in Agile ceremonies (backlog refinement, sprint planning, demos) and contribute to documentation (design specs, test plans, runbooks).

• Apply platform guardrails, ACLs, Data Policies, and security best practices; support compliance mandates common in…