ServiceNow Developer

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success.

You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

At IBM, we know technology. But technology is only as good as the results it delivers. Are you interested and adept in application development methodology and tools? The IBM Client Innovation Centre CIC occupies a unique position in the IT marketplace - at the intersection of business and technology. In this role, you'll work in our IBM Client Innovation Center (CIC), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world.

Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

As a member of our team, you will help IBM clients solve some of their most challenging business problems, capitalize on market opportunities and achieve real value in today’s tough economy.

We’re looking for passionate, original thinkers who want to drive progress, grow their network, and further their careers. If you see yourself as someone who never stops learning, who believes no problem is too big to solve, and who wants to unleash their potential, an Associate role is for you.

As an Associate Service Now Developer, you will be able to:

• Design, develop, and implement solutions on the Service Now platform.
• Collaborate with clients to understand their business requirements and translate them into technical solutions.
• Develop integrations with third-party systems using APIs, web services, and other methods.
• Write SQL and JavaScript to extend Service Now functionality.
• Assist in system testing, troubleshooting, and debugging to ensure smooth deployments.
• Contribute to the development of reusable components and best practices.
• Keep up-to-date with the latest Service Now product releases and assess their potential benefits to clients.

• Basic understanding of IT Service Management (ITSM) concepts
• Proficiency in JavaScript (core scripting language in Service Now)
• Familiarity with web technologies: HTML, CSS, XML, JSON
• Understanding of databases and SQL
• Exposure to APIs and web services (REST/SOAP)
• Basic understanding of platforms

• Awareness of ITIL framework (certification is a plus)
• Basic knowledge of cloud platforms (e.g., AWS, Azure)
• Familiarity with Agile/Scrum methodologies

• Strong analytical and problem-solving ability
• Effective communication and teamwork
• Curiosity and eagerness to learn emerging tools/tech
• Critical thinking, resourcefulness, growth mindset

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.