Bilingual IT Technician and End User Support

Location: On-site | Calgary, Alberta
Type: Full time | permanent
Team: IT Operations

Ateko, backed by Bell Canada, delivers IT solutions across five platforms:
Service Now, Salesforce, AWS, Microsoft Azure and Google. Beyond implementation, our personalized services and continued support helps connect teams, streamline processes, and remove barriers.

The result: our services are in demand and our teams are growing. If you’re motivated by this momentum, we are hiring!

You won’t be stuck in maintenance mode. This is a crucial role in ensuring the smooth operation of the company's IT systems. They are responsible for providing technical assistance to users, diagnosing and resolving hardware, software, and network issues, and maintaining up-to-date technical documentation.

We hire top-tier talent and give them the space to shine. You will collaborate with all users at Ateko under the supervision of the Corporate Data and IT Director. No egos. Just smart people solving complex problems together.

• Technical Support
  :
  Provide Level 1 and 2 assistance to users, remotely or on-site.
• Diagnosis and Resolution
  :
  Identify and resolve issues related to workstations, software, printers, network, and VPN.
• Equipment Management
  :
  Install, configure, and maintain IT hardware.
• Account Administration
  :
  Create, delete, and manage user access rights.
• Tracking and Collaboration
  :
  Document interventions in the ticketing tool and work with IT teams to improve processes and contribute to technology projects.

The following experience will help you succeed in this role. However, if you don’t meet all these criteria, but have experience in IT Tech Support, we will be happy to consider your application, because we’re looking for potential first.

• Education and Experience
  :
  Degree in Computer Science or equivalent experience, with 1 to 3 years in technical support.
• Technical Skills
  :
  Proficiency in Windows environments, Microsoft 365, and collaboration tools (Teams, SharePoint).
• Additional Knowledge
  :
  Familiarity with cloud environments (Azure, Intune) considered an asset.
• Bilingual Communication
  :
  Excellent verbal and written English skills. An intermediate level of French is required.
• Personal Qualities
  :
  Autonomy, rigor, and strong customer service orientation.

• On-site from our Calgary office.
• Vacation: 4 weeks of vacation and 5 personal days.
• Insurance:
  You’re covered as of your first day of work and have 3 policies to choose from (Ateko pays half of the coverage fee).
• Telemedicine:
  Ateko covers your access to the Dialogue app, which offers virtual healthcare and mental health support.
• Group RRSP:
  If you contribute, Ateko will match up to 2% of your annual salary.
• Professional development:
  Your goals are part of our journey. From certification pathways to cutting‑edge learning programs, we help you make sure you’re always leveling up.

We’re building a culture where diverse perspectives fuel creativity, and collaboration drives breakthroughs. Visit our Linked In page to learn more.

• Apply! We consider applications as they come in, and you will hear from us no matter what the decision.
• If we move ahead, a recruiter will invite you to a first interview over Teams.
• If there is a fit with the role we will invite you to meet the direct team (1 to 3 interviews depending on the role).
• We’ve reached the offer stage!

We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or a to make arrangements.

If you have questions regarding accessible employment at Ateko please email our Human Resources team at a