Deskside Support Engineer

Position: Cognizant Deskside Support Engineer Role
Cognizant is seeking a Deskside Support Engineer in Calgary to provide critical IT support in a hybrid setting. Ideal candidates will be proactive problem solvers with a customer-first focus.

As a Deskside Support Engineer at Cognizant, you will have 7-8 years of experience in IT to assist users with various technology needs. This role includes providing top-level support for desktops, laptops, and mobile devices while performing network troubleshooting. Your ability to manage multiple priorities in a fast-paced environment will be crucial as you collaborate with staff across the organization.

Key Responsibilities:

• Provide advanced support for IT devices and peripherals

• Troubleshoot network issues effectively

• Perform installations and upgrades for hardware/software

• Manage Active Directory and user accounts

• Handle incident tickets and support documentation

Requirements:

• 7-8 years IT support experience, preferably in enterprise

• Strong skill set in Microsoft 365 and endpoint security

• Experience with ticketing platforms and remote support methods

• Knowledge of network troubleshooting techniques

• Excellent interpersonal skills for user interaction

Become a key part of the IT support team servicing Calgary at Cognizant.
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