L2 Service Desk Contractor – Hardware & Device Operations Specialist

L2 Service Desk Contractor – Hardware & Device Operations Specialist

517 Tenth Avenue SW, Suite 210, Canada | Posted on 05/05/2026

Position: L2 Service Desk Contractor – Hardware & Device Operations Specialist

Job #: /A

Duration: 12 Months

On behalf of our client, a government agency located in Calgary, we are recruiting for a Help Desk Level role to provide support to a large user base. This role is primarily onsite in Calgary

This role is focused on hands‑on, on‑site device and hardware operations that support daily Service Desk delivery. Responsibilities include laptop and peripheral setup, device swaps and refreshes, mobility support, printer and shared device troubleshooting, meeting room support (non‑hearing), and providing physically present technical assistance.

• Demonstrated experience providing on‑site hardware and device support in a large, enterprise IT environment, supporting end users through desk‑side, walk‑up, and scheduled support activities
• Proven experience supporting onboarding and offboarding activities, including device preparation, recovery, reassignment, and coordination with Service Desk or desktop teams
• Hands‑on proficiency with end‑user hardware, including laptop and tablet imaging, wiping and re‑imaging; monitors and docking stations; printers and shared devices; peripherals such as keyboards, mice, cameras, and headsets; and mobile devices (e.g., smartphones and accessories).
• Experience working with mobility services, including iPhone setup, wipes, device swaps, accessories, and basic telecom coordination
• Ability to execute physical device moves, swaps, refreshes, and basic workstation reconfigurations, ensuring minimal disruption to users
• Experience performing hardware setup and troubleshooting, including peripheral connectivity issues, printer problems, and basic endpoint diagnostics
• Strong experience documenting work and asset movements accurately in an IT Service Management (ITSM) tool (e.g., Ivanti, Service Now), ensuring records are complete, accurate, and audit‑ready
• Demonstrated ability to work independently on site, while collaborating effectively within a team‑based Service Desk operating model
• Strong customer service orientation, with the ability to engage professionally with end users, manage expectations, and resolve issues calmly under pressure
• Strong verbal and written communication skills, including clear explanation of technical issues to non‑technical users
• Ability to perform effectively in a high‑volume or time‑sensitive support environment
• Physical capability to lift and move hardware, including boxed laptops, monitors, and peripherals, as required for deployments, swaps, and inventory handling
• Experience coordinating with mailroom or facilities teams for shipping, receiving, and internal distribution of IT equipment
• Availability to work on site in Calgary, five days per week (7.5 hours per day)
• Valid Government of Canada Reliability Status, or clear eligibility to obtain one
• Experience supporting meeting rooms or collaboration technology in an enterprise environment
• Familiarity with asset management practices, inventory controls, and physical stock tracking
• Experience working within an ITIL‑aligned Service Desk model, including incident and request handling processes
• CompTIA A+ (preferred), CompTIA Network+, Microsoft 365 Fundamentals (MS‑900), or equivalent demonstrated experience in enterprise hardware and device support.