IT Administrator Focused User Service

Position: IT Administrator Focused on User Service
Take charge as an IT Infrastructure Administrator specializing in user experience across Microsoft 365 and Azure. Enhance operational effectiveness through rapid troubleshooting and support.
In this critical role, the IT Infrastructure Administrator will safeguard the day-to-day operations of vital IT infrastructure services for all users. You'll focus on ensuring high user satisfaction through responsive support and effective incident management, emphasizing security across Microsoft environments. Driving system performance will be your key priority while maintaining compliance standards.

Key Responsibilities:

• Provide operational support ensuring user service reliability

• Quickly resolve IT incidents using Service Now

• Support Microsoft 365 and Azure resources hands-on

• Manage Active Directory identity and access operations

• Aid in security and compliance efforts to mitigate risks
Requirements:

• Associate’s degree in IT, computer science, or similar

• 1-2 years of Windows and Microsoft 365 support experience

• Understanding of Active Directory and compliance frameworks
Drive quality user experiences while advancing your IT expertise in a supportive environment.
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