ServiceNow Developer

Title: Service Now Developer

Location: Canada, remote

Seniority: Intermediate

Estimated Duration: 12 months with possible extension for another 24 months

Work Authorization: any (candidate must be authorized to work in CA)

The contact center program is initiated to bring consistent service to 80+ contact centers located within different ministries. Reporting to the Contact Centre Service Owner, the resource will participate in development and maintenance needs identified within the contact center program. This includes Service Now capabilities, Service Now integration with CX-One and associated tools.

• Design, develop, test and implement the Client features in Service Now. Troubleshoot and resolve issues in Client solution in Service Now and the integrations. A Service Now Developer applies a broad knowledge of various technical areas to foresee and rectify problems.
• Liaises with business units and program areas to ensure solutions meet current and strategic ministry needs and requirements.
• Provide Service Now functional and technical expertise.
• Configure and customize Service Now modules to meet requirements ensuring the integrity and sustainability of system configuration.
• Execute internal testing (unit testing) and support UAT activities.
• Provide overall Technical Solution Quality Assurance (QA).
• Support warranty activities as required.
• Support transition to operations (hand‑off) to support teams.
• Provide and maintain technical documentation of design and changes.
• Certified Service Now Application Developer (CAD) and/or Certified System Administrator (CSA).
• Participate in agile delivery meetings.
• Able to quickly understand application functionalities and processes.
• Handle and fix production defects efficiently.
• Provide tracking and reporting of time and status on all work as required.
• Identify and coordinate release schedules.
• Ensure planned releases remain on schedule and on track.

• College or Bachelor degree in Computer Science or related field of study.
• Proposed resource has agreed to a Criminal Records Check and Enhanced Security Clearance including a credit check prior to commencement.
• Certified Service Now Application Developer (CAD) and/or Certified System Administrator (CSA).
• Experience in designing, building, testing, deploying, and supporting applications in a controlled production environment.
• Experience in Service Now configuration, customization and development.
• Experience in Service Now CSM module.
• Experience with Contact Centre Platform.
• Experience with software development processes, and all associated best practices, methods, standards, tools, and policies.
• Experience working in or for the public sector.
• Experience writing and maintaining technical documentation.
• Experience developing and maintaining web services, JSON REST API and Message queuing services using .NET C# services.
• Experience with Service Now AI capabilities.
• Experience with various software development methodologies (i.e. agile, waterfall, scrum, Kanban, etc.).

Mindtris, a minority women‑owned enterprise, is at the forefront of digital transformation, technology excellence, and business growth solutions. Specializing in talent mobilization and innovation, we are dedicated to enhancing customer experiences across diverse sectors such as Information Technology, Telecommunications, Healthcare, Engineering, and the Public sector. With a focus on deploying top‑tier talent and fostering innovation, we empower businesses to thrive and excel in a rapidly evolving digital landscape, helping them reach new heights of success.

Mindtris is committed to fostering workforce diversity and is proud to be an equal opportunity employer.