ServiceNow Developer to implementation of Identity & Access Management; IAM catalog requests and approval Job Calgary area,Alberta Canada

Position: ServiceNow Developer to support the implementation of Identity & Access Management (IAM) catalog requests and approval

Our client is seeking a Service Now Developer to support the implementation of Identity & Access Management (IAM) catalog requests and approval workflows within Service Now. This individual will work closely with business stakeholders to translate requirements into technical solutions using Service Now native functionality, Active Directory integrations, and third-party REST APIs (Hybrid, Calgary AB). [-40]

Overview:

The successful candidate will be responsible for designing, configuring, and implementing IAM-related service catalog requests and workflow automation within Service Now. This role requires strong technical expertise in Service Now development and integrations, combined with the ability to effectively bridge business and technical requirements. The position operates within a small project team and offers a hybrid work arrangement with approximately one day per week onsite in Calgary.

Must-Haves:

5+ years of Service Now development and/or administration experience

Experience building and configuring Service Now Service Catalog items and workflows using Catalog Builder

Strong experience developing and consuming REST APIs
, including third-party system integrations

Experience integrating Service Now with Active Directory and Identity & Access Management (IAM) processes

Ability to gather, interpret, and translate business requirements into technical workflow solutions

Experience configuring Service Now approval workflows and access request processes

Nice-to-Haves:

Experience implementing IAM-related solutions within Service Now

Experience working within enterprise Service Now environments

Familiarity with Service Now integration frameworks and best practices

Service Now certifications (CSA, CAD, or related)

Responsibilities:

Design, develop, and implement Identity & Access Management catalog requests and approval workflows within Service Now

Translate business requirements into scalable technical solutions using Service Now native functionality

Configure and maintain Service Catalog items, Catalog Builder components, and workflow automations

Develop and support integrations between Service Now, Active Directory, and third-party systems using REST APIs

Collaborate with business stakeholders to understand access management requirements and process improvements

Troubleshoot, test, and optimize Service Now workflows and integrations

Document technical solutions, configurations, and implementation details

Provide ongoing support and enhancements to IAM-related Service Now functionality

Participate in project meetings and communicate progress, risks, and recommendations to stakeholders