IMAC & IT Asset Management Specialist – AB

Position: IMAC & IT Asset Management Specialist – 3 Month Contract AB
IMAC & IT Asset Management Specialist – 3 Month contract

Location:

Calgary

Position Overview We are seeking an experienced IMAC & IT Asset Management Specialist to support end‑user device lifecycle operations and IT asset management within a dynamic, fast-paced enterprise environment. This is a highly hands-on, onsite role focused on device deployments, refresh cycles, inventory accuracy, and end‑user experience. The organization offers an exceptional company culture built on collaboration, accountability, and continuous improvement.

As part of a large, well-established organization, you will support large-scale, complex projects across Canada, serving a broad portfolio of ICI clients including commercial property owners, property managers and developers, major school boards, municipalities, and other institutional partners. This environment provides meaningful exposure, learning, and long-term career development and growth opportunities for motivated IT professionals. Key Considerations

Strong onsite presence is essential

Role combines hands-on technical execution with asset ownership and logistics coordination

High attention to detail is required due to asset tracking, audit, and compliance responsibilities

Opportunity to contribute to standardized processes and continuous improvement initiatives

Key Responsibilities IMAC & End-User Support

Perform installs, moves, adds, and changes (IMAC) for end‑user devices

Stage, image, configure, and deploy laptops, desktops, and peripherals using modern endpoint management tools

Execute device refreshes, replacements, break/fix support, and hardware swaps

Support employee onboarding and offboarding, including device provisioning and recovery

Provide onsite end‑user support during deployments, transitions, and rollout activities

IT Asset Management

Manage the full IT asset lifecycle, including receipt, tagging, deployment, recovery, and retirement

Maintain accurate asset records within IT asset management systems

Conduct inventory audits, cycle counts, and discrepancy resolution

Manage stockroom inventory, spares, and allocation of devices

Coordinate shipping, RMAs, and vendor returns

Ensure secure device handling, chain-of-custody, and compliant disposal practices

Process, Compliance & Collaboration

Follow standardized IMAC and asset management processes and documentation standards

Ensure compliance with security, data handling, and disposal policies

Document all work, asset changes, and audit activities accurately and consistently

Collaborate with Service Desk, Desktop Support, infrastructure teams, and vendors to meet service expectations

Contribute to process improvements, reporting, and operational insights (exposure to Power BI is an asset)

Tools & Environment

Endpoint Management & Imaging: SCCM, Intune

ITSM / Asset Management:
Freshservice or equivalent platforms

Reporting & Insights:
Power BI (preferred)

Required Skills & Experience Technical Expertise

2–5+ years of experience in IMAC, desktop support, or end‑user computing roles

Strong hands-on support experience with laptops, desktops, and peripheral hardware

Experience working in Windows 10/11 enterprise environments

Proven experience with device imaging and provisioning using SCCM and Intune

Familiarity with user data migration and large-scale device refresh programs

Operational & Asset Management Skills

Experience with ITSM and asset management tools (Freshservice preferred or similar)

Strong understanding of IT asset lifecycle management and inventory controls

Experience managing stockrooms, spare inventory, and logistics coordination

Knowledge of secure device handling, data security, and compliant disposal practices

Scale & Exposure

Support environments with hundreds to thousands of users and devices

Gain experience operating within a large, enterprise-scale organization delivering services across Canada

Exposure to complex, multi-site operations supporting diverse ICI clients

Why Join

Excellent company culture that values teamwork, learning, and professional growth

Exposure to large-scale, complex enterprise environments and projects

Strong opportunities for career development, skill advancement, and future growth

Ability to make a direct, visible impact through hands-on work and operational ownership