Senior Solutions Engineer

At Frequency Foundry, we specialize in reimagining Customer Relationship Management (CRM) by merging strategy, creativity, and technology to craft exceptional customer experiences. Our innovative CRM ecosystems are designed to deepen customer connections, enhance loyalty, and drive true growth. We work across industries such as higher education, government, and economic development to help organizations harness the power of data and elevate engagement.

At our core, we are a passionate and forward-thinking team focused on creating impactful, transformative solutions for our clients.

Frequency Foundry is looking for a client-facing, technically strong Solutions Engineering Lead to support pre-sales technical engagements, customer onboarding, and implementation delivery for our CRM solutions.

This role is ideal for someone who can bridge sales, architecture, solution design, and technical delivery. You will work with prospects, clients, engineering teams, onboarding teams, developers, functional consultants, and leadership to help clients understand what is possible, design practical solutions, and lead successful implementations.

• Support pre-sales technical engagements, including solution demonstrations, architecture discussions, RFP/RFI support, and technical Q&A.
• Demonstrate product capabilities and explain solution architecture clearly to both business and technical audiences.
• Translate client needs into practical, scalable, and supportable solution designs.
• Act as a technical lead on customer onboarding projects.
• Guide developers, configurators, integration specialists, QA resources, and implementation consultants.
• Support architecture for Dynamics 365, Dataverse, Power Platform, Power Pages, integrations, portals, custom components, and Azure services.
• Get hands‑on as needed for onboarding engagements and pre‑sales technical demonstrations.
• Identify technical risks, dependencies, integration considerations, and implementation complexity early.
• Help ensure projects move smoothly from discovery and design through build, testing, UAT, go‑live, hypercare, and support transition.

• 6+ years of experience in solutions engineering, solution architecture, technical consulting, CRM implementation, SaaS implementation, or enterprise application development.
• Strong experience with Microsoft Dynamics 365 and Power Platform .
• Experience with Dataverse, XRM framework, plugins, workflows, JavaScript, solution management, and security configuration .
• Experience with Power Pages, ADX‑style portals, or similar portal technologies .
• Strong web application development experience using .NET, ASP.NET, MVC, C#, Web APIs, JavaScript, HTML, and CSS .
• Experience designing or supporting integrations between enterprise systems.
• Ability to lead technical discussions with client IT teams, business stakeholders, developers, and implementation resources.
• Excellent written and verbal communication skills.
• Strong judgment, problem‑solving ability, and comfort balancing client needs, product capability, delivery realities, and long‑term maintainability.

• Power Platform Architect certification
• Azure /AI / App Development Certifications
• Experience in pre‑sales, sales engineering, or technical solution consulting.
• Experience with higher education, student lifecycle systems, admissions, student success, advancement, or continuing education.
• Experience with SIS platforms such as Ellucian Banner, Colleague, People Soft Campus Solutions, or Workday Student.
• Experience with Azure services such as Logic Apps, Service Bus, Azure Functions, App Services, API Management, or Azure SQL.
• Experience in consulting, professional services, customer onboarding, or SaaS delivery environments.

This is a hands‑on, high‑impact role for someone who enjoys both technical solutioning and implementations. The right person can run a technical demo, explain architecture, support and guide developers, lead technical conversations, be hands‑on in solution creation and help clients make confident implementation decisions.

You do not over‑engineer. You know how to design solutions that are clear, scalable, secure,…