Salesforce Support Consultant at Manulife

Become a key player at Manulife Wealth as a Salesforce Support & Enablement Consultant, providing hybrid support to financial advisors. Leverage your Salesforce expertise to guide advisor adoption of Financial Services Cloud.
In this role, you will engage with Manulife Wealth advisors, delivering remote support while ensuring effective platform utilization. With 5+ years of hands-on Salesforce experience and outstanding communication skills, you will play a pivotal role in aiding client-facing support initiatives and addressing workflows specific to wealth management.

Key Responsibilities:

• Provide virtual guidance for Salesforce Financial Services Cloud users

• Create quick reference guides and walkthroughs for advisors

• Liaise with the Continuous Delivery Organization on platform needs

• Translate business requirements into user stories

• Identify adoption barriers and recommend training solutions
Requirements:

• 5+ years of Salesforce experience

• 1+ year of Financial Services Cloud exposure

• Proven client-facing support skills

• Strong analytical problem-solving abilities

• Salesforce certifications preferred; bilingualism is an asset
Utilize your Salesforce skills to enhance advisor experiences and drive platform success at Manulife Wealth.
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