IMAC & IT Asset Management Specialist – AB

IMAC & IT Asset Management Specialist – 3 Month contract

Location:

Calgary

We are seeking an experienced IMAC & IT Asset Management Specialist to support end‑user device lifecycle operations and IT asset management within a dynamic, fast‑paced enterprise environment. This is a highly hands‑on, onsite role focused on device deployments, refresh cycles, inventory accuracy, and end‑user experience.

The organization offers an exceptional company culture built on collaboration, accountability, and continuous improvement. As part of a large, well‑established organization, you will support large‑scale, complex projects across Canada, serving a broad portfolio of ICI clients including commercial property owners, property managers and developers, major school boards, municipalities, and other institutional partners. This environment provides meaningful exposure, learning, and long‑term career development and growth opportunities for motivated IT professionals.

• Strong onsite presence is essential
• Role combines hands‑on technical execution with asset ownership and logistics coordination
• High attention to detail is required due to asset tracking, audit, and compliance responsibilities
• Opportunity to contribute to standardized processes and continuous improvement initiatives

• Perform installs, moves, adds, and changes (IMAC) for end‑user devices
• Stage, image, configure, and deploy laptops, desktops, and peripherals using modern endpoint management tools
• Execute device refreshes, replacements, break/fix support, and hardware swaps
• Support employee onboarding and offboarding, including device provisioning and recovery
• Provide onsite end‑user support during deployments, transitions, and rollout activities

• Manage the full IT asset lifecycle, including receipt, tagging, deployment, recovery, and retirement
• Maintain accurate asset records within IT asset management systems
• Conduct inventory audits, cycle counts, and discrepancy resolution
• Manage stockroom inventory, spares, and allocation of devices
• Coordinate shipping, RMAs, and vendor returns
• Ensure secure device handling, chain‑of‑custody, and compliant disposal practices

• Follow standardized IMAC and asset management processes and documentation standards
• Ensure compliance with security, data handling, and disposal policies
• Document all work, asset changes, and audit activities accurately and consistently
• Collaborate with Service Desk, Desktop Support, infrastructure teams, and vendors to meet service expectations
• Contribute to process improvements, reporting, and operational insights (exposure to Power BI is an asset)

• Endpoint Management & Imaging: SCCM, Intune
• ITSM / Asset Management:
  Fresh service or equivalent platforms
• Reporting & Insights:
  Power BI (preferred)

• 2–5+ years of experience in IMAC, desktop support, or end‑user computing roles
• Strong hands‑on support experience with laptops, desktops, and peripheral hardware
• Experience working in Windows 10/11 enterprise environments
• Proven experience with device imaging and provisioning using SCCM and Intune
• Familiarity with user data migration and large‑scale device refresh programs

• Experience with ITSM and asset management tools (Fresh service preferred or similar)
• Strong understanding of IT asset lifecycle management and inventory controls
• Experience managing stockrooms, spare inventory, and logistics coordination
• Knowledge of secure device handling, data security, and compliant disposal practices

• Support environments with hundreds to thousands of users and devices
• Gain experience operating within a large, enterprise‑scale organization delivering services across Canada
• Exposure to complex, multi‑site operations supporting diverse ICI clients

• Excellent company culture that values teamwork, learning, and professional growth
• Exposure to large‑scale, complex enterprise environments and projects
• Strong opportunities for career development, skill advancement, and future growth
• Ability to make a direct, visible impact through hands‑on work and operational ownership

• Job  / No. du Poste:
• Open Positions / Postes Ouverts: 1