Senior Conversational AI Solution Architect

Description

& Summary Reporting to the Director of Solutions Architecture, within our Products & Technology organization, the Senior Conversational AI Solution Architect will provide the opportunity to invest in new business models that leverage our knowledge and design technology solutions for the growing digital market. Each new solution focuses on data-driven platforms or other intellectual property-based solutions that leverage emerging technologies and new business models with a primary focus on Conversational AI (voice + chat).

Through the process of designing new solutions, we foster a culture of innovation within PwC, extend brand relevance in the market, and generate new revenue.

The Opportunity

As a Senior Conversational AI Solution Architect at the Senior Manager level, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:

Solution the development of AI projects executed by Development teams

Provide technical guidance regarding tools, frameworks, and platforms specifically for conversational AI and real-time voice experiences

Design and optimize Azure application and infrastructure architectures to support scalable, secure, low-latency conversational systems

Lead the development and deployment of AI solutions, with emphasis on voice-enabled conversational agents and enterprise integrations

Architect real-time voice conversation experiences, including streaming audio pipelines, turn-taking, interruption/barge-in, and session lifecycle management

Define architecture patterns for conversation orchestration, tool integrations, and knowledge grounding to support task completion and accurate responses

Be actively involved in business development activities to identify and research opportunities on new/existing clients

Support the Enterprise Architecture processes

Shape and deliver digital products to meet clients' expectations

Assist Enterprise Architects in assessing technology solutions and participate in business development activities

Supervise and support Vendor’s developers

Execute periodical code reviews

What You’ll Bring

Your skills, knowledge, and experiences are what set you apart. Here's what we look for:

Bachelors or Masters degree in Computer Science or Engineering

Azure (Solutions Architect or Developer) and Microsoft Development Certifications preferred

Have worked extensively in large scale software solution implementations with hands-on experience

Knowledge and expertise regarding solutioning AI initiatives

Proficiency in Azure services and tools like Azure Dev Ops

Exposure to working with leading Azure AI technologies like Azure AI Foundry and Azure AI Speech (including voice-enabled solution patterns)

Agent orchestration, tool/function calling, workflow design, and resilient fallback patterns

Knowledge grounding (RAG), enterprise search/indexing, evaluation and quality measurement

Conversational AI (Voice) stack expertise across Azure AI Foundry and Azure AI Speech (Web Socket event model, turn detection, audio enhancement, session controls), including real-time speech/audio.

Real-time voice fundamentals in low-latency async/event-driven architectures (Web Sockets/WebRTC) and telephony/voice channel integration

AI development frameworks and their deployment on Azure

Building scalable AI assets that can be utilized through low / no-code platforms such as Copilot Studio

Service-oriented, event-driven, and microservices architectures and knowledge regarding AI technologies is highly desirable

This role does not require professional engineering licensure and is not classified as a formal engineering position under provincial regulatory definitions. While individuals with a P.Eng designation are welcome to apply, the responsibilities of this role do not involve the practice of professional engineering as defined by applicable legislation

PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer

This newly created role reflects our commitment to growth and delivering distinctive value for our clients and stakeholders.

The…