L2 Service Desk Contractor – Hardware Lifecycle & Deployment Specialist

L2 Service Desk Contractor – Hardware Lifecycle & Deployment Specialist

517 Tenth Avenue SW, Suite 210, Canada | Posted on 04/16/2026

Position: L2 Service Desk Contractor – Hardware Lifecycle & Deployment Specialist

Job #: /A

Duration: 12 Months

On behalf of our client, a government agency located in Calgary, we are recruiting for a Help Desk Level role to provide support to a large user base. This role is primarily onsite in Calgary

This role is an off‑queue, execution‑focused position dedicated to large‑scale hardware lifecycle activities and deployment projects. The resource will focus on laptop, mobile device, and monitor refreshes; coordinated deployments; secure swaps and returns; and office move support, ensuring lifecycle work does not negatively impact daily Service Desk operations.

• Demonstrated experience supporting hardware lifecycle and deployment activities in an enterprise IT environment
• Hands‑on experience with laptop, mobile device, and peripheral deployments, swaps, and refreshes
• Experience executing large‑scale rollouts or refresh initiatives with minimal disruption to users
• Ability to perform secure device swaps, returns and preparation for reuse or disposal in accordance with policy
• Strong experience documenting work and updating ITSM tickets and asset records accurately // ... The rest of the list items here