Enterprise Applications Specialist

The Enterprise Applications Specialist is responsible for the administration, integration, and continuous improvement of core business systems, including CRM platforms, customer support tools, and data/reporting environments. This role supports cross-functional teams by ensuring systems are reliable, scalable, and aligned with business processes.

• Administer and support key platforms including Salesforce, Zendesk, Hub Spot, Net Suite, Power BI, Microsoft Fabric, Mailchimp, and Ironclad
• Manage system configurations, user access, permissions, and ongoing maintenance
• Perform updates to Salesforce including pricing structures, product configurations, and license entitlements

• Maintain and enhance integrations between enterprise systems (e.g., Salesforce with Hub Spot)
• Develop and troubleshoot integrations and implement improvements to ensure data consistency across platforms
• Administer Zendesk as the primary customer support ticketing system
• Optimize workflows for ticket intake, assignment, tracking, and resolution
• Support ongoing improvements, including data retention solutions and system scalability
• Support data analytic and reporting processes, including integration of application data into the enterprise data lake (Microsoft Fabric)
• Maintain and enhance dashboards and reporting tools using Power BI
• Perform regular updates and refreshes of business dashboards (e.g., release dashboards, operational dashboards)
• Ensure data accuracy and availability for reporting and analytics
• Configure data inputs, permissions, and structure to support business visibility
• Collaborate with data and business teams to enhance reporting capabilities

• Ensure system configurations, processes, and integrations are well documented and accessible
• Support knowledge transfer and onboarding for new team members
• Partner with business stakeholders (Customer Success, Sales, Marketing) to understand system needs and implement solutions
• Provide troubleshooting, debugging, and technical support for enterprise applications
• Collaborate with other administrators and developers to resolve complex issues and improve system performance

• Experience administering enterprise applications (e.g., Salesforce, Zendesk, Hub Spot, or similar CRM/support platforms)
• Strong understanding of system integrations and data flows between platforms
• Experience with reporting tools such as Power BI or similar
• Ability to troubleshoot technical issues and support system users

• Experience with Microsoft Fabric or data warehousing concepts
• Foundational understanding of relational databases
• Familiarity with customer support platforms and ticketing systems
• Experience working with APIs, integrations, or automation tools

• Problem-solving and analytical thinking
• Strong attention to detail and data accuracy
• Ability to manage multiple systems and priorities
• Effective communication and cross-functional collaboration

Calgary, AB - In office

• Learning and development opportunities
• RRSP contributions
• Top of the line medical and dental benefits including a health spending account
• 20 days of vacation per year plus flex days
• Choice of transit pass or underground parking (Calgary)
• Car wash (Calgary)
• Cafeteria and complimentary barista style coffee and more (Calgary)