Director of Product Design, Foundations

Overview

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Clio is committed to delivering world-class AI-first solutions that enable legal professionals to streamline their workflows, enhance collaboration, and provide exceptional client experiences. We focus on a comprehensive, unified platform experience that maximizes customer value across a suite of products and services for a diverse, global customer base.

We are seeking a Director of Product Design, Work & Enterprise to join our Product Design leadership team. This leader will own the vertical products and horizontal services that power how lawyers do legal work (the Practice of Law) as well as the end-to-end experience for our Enterprise customers. This role is available to candidates across Canada (excluding Quebec) and the US.

If you are local to one of our hubs (Burnaby, Calgary, or Toronto), you will be expected to be in office a minimum of twice per week on Anchor Days.

Note:

This role is a backfill for an existing position.

Learn more about our culture at  We are a Human and High Performing AI company, and while AI helps streamline recruitment, a human always reviews AI-generated output and we never make automated hiring decisions.

Disclaimer:
We only communicate with candidates through official  email addresses.

• Lead Experience Strategy:
  Define and drive high-impact design strategies across a complex, multi-product portfolio, translating "North Star" visions for highly technical end users into pragmatic roadmaps that consider emerging market forces, nascent mental models, and longer-term business growth.
• Steward Platform-Level Systems Thinking:
  Manage platform-wide patterns and cross-cutting workflows (e.g., onboarding, notifications, PLG) to ensure a cohesive, integrated experience across products of varying maturity.
• Institutionalize Design Quality:
  Contribute to and implement mechanisms for assessing, measuring, and scaling design quality, maintaining a high bar for craftsmanship across complex B2B data structures and multi-user environments.
• Drive Organizational Clarity and Alignment:
  Act as the primary bridge across initiative and product boundaries, fostering alignment between cross-functional stakeholders to resolve ambiguity and ensure a unified ecosystem across roles and segments.
• Cultivate High-Performing Teams:
  Build and mentor a world-class design organization by investing in coaching, career development, and recruitment of top-tier talent capable of navigating enterprise-grade architectural challenges.
• Champion the Strategic User Voice:
  Influence product strategy at the highest levels by aligning customer-centric research with business goals, ensuring the platform remains resilient and intuitive as it scales into new enterprise markets.

• Evidence applying AI to transform design craft as well as the design of user-centered AI experiences, innovating across surfaces and interaction models.
• Experience with 1-to-100 product evolution and product-led growth initiatives that establish emerging mental models and shape evolving value propositions.
• Customer-centricity to the core, weaving customer stories and evidence into strategies, design work, and storytelling from deep customer understanding.
• Deep Enterprise B2B experience crafting experiences for highly technical end users across a multi-stack technology platform.
• Demonstrated leadership of leaders, driving a team of designers to conceptualize, build, and scale experiences across complex ecosystems.
• Expertise delivering clear, connected experiences across product and persona boundaries.
• Comfort leading teams through large, complex platform-level initiatives touching multiple products and teams.
• Established track record of building and leading design efforts across surfaces from setting strategies to delivering design solutions across touchpoints.
• Business acumen to connect design strategy to business value.
• Ability to…