Team Lead | Website Development

Who Are You?

You are an experienced website developer and people leader who understands how to balance technical quality, client experience, and team performance. You are confident working in Word Press and modern development workflows, and you know how to support a team through complex builds, technical issues, client escalations, and shifting priorities.

You are organized, proactive, and solutions-oriented. You care about building strong websites, improving processes, developing team members, and using new tools, technologies, and AI‑assisted solutions to make work better, faster, and more effective.

The Team Lead of Website Development is a critical part of our Websites leadership team. This role is responsible for managing the website development team, including day‑to‑day operations, people management, performance support, workflow oversight, technical quality, and team development.

You will act as an escalation point for complex technical issues, critical website incidents, and client‑related development concerns. You may also manage a reduced portfolio of your own clients, depending on department needs. Working closely with the Manager of Websites, project managers, developers, designers, and other internal team members, you will help create high‑quality websites, improve development processes, and contribute to product development initiatives.

• Oversee the day‑to‑day operations of a team within the department, ensuring efficient workflow, effective team collaboration, and adherence to established processes and deadlines.
• Manage a reduced portfolio of clients, focusing on delivering an exceptional client experience tailored to the specific needs of each individual, ensuring satisfaction and long‑lasting relationships.
• Support and oversee the maintenance and support of our web servers, working alongside vendors to ensure goals and objectives are met.
• Support the strategic planning and direction of the department or business unit, ensuring alignment with company goals and fostering a culture of innovation and continuous improvement.
• Serve as the escalation point for complex client issues, providing solutions that maintain client trust and department integrity.
• Troubleshoot complex technical issues and provide escalation support for critical website incidents.
• Manage and develop a team of individual contributors, ranging from entry‑level to senior developers and coordinators, through weekly 1‑on‑1s and quarterly performance reviews.
• Manage the allocation of development and coordinator resources to ensure optimal utilization and timely project completion.
• Lead technical quality assurance processes, including testing, accessibility compliance, performance optimization, and launch readiness reviews.
• Implement and monitor performance metrics, aiming for continuous improvement and high‑quality deliverables.
• Work closely with internal support departments to establish and maintain quality assurance standards and processes.
• Lead special projects and ideate process improvements in consultation with the department head.
• Research and evaluate emerging technologies, plugins, tools, and AI solutions that can improve efficiency and client outcomes.
• Participate in product development initiatives, contributing ideas and collaborating on implementation.
• Responsible for maintaining and fostering a positive team culture, ensuring team morale remains high and team members are motivated.
• Oversee the performance of your team's client portfolios, ensuring KPIs are met and client satisfaction is maintained.
• Coordinate with other departments for cross‑functional initiatives and maintain effective inter‑departmental communication.
• Take an active role in recruiting, hiring, and onboarding new team members, ensuring that the team’s skill set aligns with the department’s goals and needs.
• Continuously stay abreast of industry trends and best practices to ensure we are ahead of the curve.

• Legally able to work in Canada and located in Calgary, AB.
• Minimum 2 years of specialized experience in website development.
• Proficient in CSS, HTML, and PHP. Familiarity with Figma, UX/UI…