AI-Driven Customer Success Manager

Lead digital customer success initiatives at Clio as an AI-Driven Customer Success Manager. Leverage data insights and automation to enhance user retention and satisfaction.

Clio is seeking a Program Manager to elevate the digital customer experience. This role focuses on implementing impactful customer retention strategies through data analysis and automated workflows. You will collaborate with multiple teams to create effective programs that improve customer journeys, operational efficiency, and resource alignment.

Key Responsibilities:

• Oversee digital journey execution and performance reporting

• Maintain program governance and detailed process documentation

• Drive performance insights and iterative improvements

• Orchestrate content alignment across digital channels

• Empower teams with internal resources for success

Requirements:

• 2–4 years in digital customer success or program management

• Familiarity with Churn Zero, Totango, or similar platforms

• Detail-oriented with excellent follow-through skills

• Proficient in data extraction and dashboard creation

• Strong communication skills for cross-functional collaboration

Enhance customer experience and retention at Clio with your program management expertise.
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