Service Desk Support Analyst WBM

Position: Service Desk Support Analyst with WBM
Deliver world-class support as a Service Desk Analyst at WBM, focusing on level 1 technical assistance through various platforms. Engage clients effectively to ensure a great customer experience.

WBM is seeking an enthusiastic customer service expert to join the Service Desk team. In this role, you will assist with incidents and service requests, leveraging your communication and technical skills. The position supports a collaborative atmosphere, providing solutions in a fast-paced setting.

Key Responsibilities:

• Provide level 1 technical support via phone, email, and chat

• Assess and troubleshoot customer issues efficiently

• Work alongside specialized technical teams for solutions

• Manage and resolve service requests from start to closure

• Contribute to team knowledge initiatives for quality improvement

Requirements:

• Strong customer service skills with a problem-solving focus

• Effective verbal and written communication capabilities

• Background in service desk roles and technical troubleshooting

• Ability to work flexible shifts including weekends

• Familiarity with Active Directory system operations

Bring your customer service expertise to WBM’s Service Desk and make a difference!
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