Genesys Cloud CX Solutions Architect

Be at the forefront of cloud innovation as a Genesys Cloud CX Solutions Architect. Focus on designing robust contact center architectures that enhance customer experiences and business alignment.
We seek a Genesys Cloud CX Solutions Architect to lead the design and evolution of our cloud-based contact center solutions. Your responsibility will encompass defining the technical vision and collaborating with various stakeholders to ensure seamless integration of systems. You'll stay up-to-date with industry trends while guiding engineering teams to implement architectural excellence.

Key Responsibilities:

• Architect and design scalable Genesys Cloud CX solutions

• Convert business requirements into high-performing designs

• Ensure comprehensive integration with existing technologies

• Lead and mentor teams in best practices

• Manage compliance with security and performance standards
Requirements:

• 7+ years in contact center technology

• Proven ability to scale cloud solutions

• In-depth knowledge of IVR and AI/ML applications

• Experience in CRM integrations like Salesforce

• Proficient in SIP infrastructure management
Elevate customer experience with your architectural expertise in Genesys Cloud technologies.
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