Calgary Service Desk Analyst at Trican

Elevate your career with Trican as a Service Desk Analyst in Calgary. Provide vital technical support and drive operational efficiency within the team.

As a Service Desk Analyst, you will serve as the first point of contact for IT help requests, ensuring a swift and effective response for both the Calgary Head Office and district bases. Your responsibilities will include setting up new PCs, addressing technical issues, and participating in an on-call rotation. You’ll play a key role in supporting Trican's commitment to safe operations.

Key Responsibilities:

• Deliver first response IT support to staff

• Setup and config personal computers, including desktops

• Handle equipment decommissioning at lifecycle end

• Resolve daily technical challenges across all sites

• Oversee local support coordination and inventory management

Requirements:

• Post-secondary degree/diploma in Computer Science preferred

• At least two years’ experience in desktop support

• Excellent customer focus and communication skills

• Ability to prioritize multiple tasks under pressure

• Proficient with Windows and Microsoft Office applications

Contribute to Trican’s excellence in operations while growing your IT career in a supportive environment.
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