Senior Principal, Business Consulting - Telecom; CMT

Senior Principal, Business Consulting - Telecom (CMT)

Work Location:

Canada

An experienced consulting professional, you will be a thought leader in the CMT industry built on your experience in leading large-scale transformations at major telecom operators such as AT&T, Bell Canada, Verizon, T‑Mobile, Telus, and Rogers. The Senior Principal will serve as a trusted advisor to telecom C‑suite leaders and lead complex consulting engagements that enable our clients to meet the rapidly transforming business model of the CMT sector.

You will have deep experience defining solutions and the enterprise architecture across one or more of the sub‑sectors of the CMT industry (communications, media, or technology) and will have a deep understanding of industry business solutions and high‑level system architecture and technology designs deployed across CMT companies.

We focus on solutions and capabilities to transform our client’s businesses, including:

• Intelligent Customer Engagement
• Reimaged B2B Telecom Business
• Autonomous Networks
• Business and Technology Transformation

As a Senior Principal in Business Consulting, you will lead major program and serve as a key customer-facing member of an Infosys CMT Consulting team. You will contribute to the development of solutions to solve business problems and increase adoption of Infosys-driven solutions. This position is responsible for delivering actionable value across the CMT ecosystem. You will operate independently to provide quality work products to an engagement and perform varied and complex duties and tasks that need independent judgment.

• Serve as a trusted advisor to telecom executives on customer care and operations strategy, experience transformation, and operations simplification.
• Lead executive workshops with care, digital, operations, and IT leadership within telecom organizations.
• Shape strategic roadmaps for AI‑enabled care and service operations.

• Lead large‑scale consulting engagements ($5M–$50M+) focused on telecom service transformation.
• Oversee multi-disciplinary consulting teams across strategy, operations, and technology implementation.

• High‑volume service operations
• Network‑related customer issues
• BSS/OSS integrations
• Service activation and provisioning
• Billing and service management platforms
• Customer churn reduction

• Drive consulting revenue growth within the telecom sector.
• Build executive relationships with telecom operators.
• Lead proposal development and large consulting pursuits.
• Identify new opportunities across CX, AI, operations, and digital service transformation.

• Develop telecom CX and Operations transformation frameworks.
• Publish insights on AI-driven operations.
• Represent Infosys Consulting in industry forums and telecom conferences.

• Bachelor’s degree or foreign equivalent required. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 10+ years’ experience within the utilities industry and at least 5 years of advisory consulting experience in comparable consulting services.
• Ability to travel 4 days a week to multiple local, state and national client locations.
• Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
• Ability to work as part of a cross-cultural team, including flexibility to support multiple time zones when necessary.

• An MBA with an advanced degree or equivalent experience in Communications, Media, or Entertainment business.
• Strong client facing skills including presentations to senior leadership, advice and consult with clients.
• Strong experience working with major telecom operators including Rogers, Bell Canada, Telus, AT&T, Verizon, T‑Mobile, Vodafone, Orange, Comcast, etc.
• Deep understanding of Telecom customer care operations, Service provisioning workflow, Telecom billing and customer management, and Network operations impact on…