Senior Technical Analyst – MSP Leader

Connecting you to Technical Analyst jobs in Calgary, Alberta!

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We have partnered with a well‑established managed IT services provider/MSP to support them in hiring for their next Technical Leader. This Senior Technical Analyst (Infrastructure + Client Strategy + Team Leadership) is a rare opportunity for a technical leader ready to step into a high-impact, hands‑on, and client‑facing role.

Job

Job Type: Direct Hire

Category:
Information Technology

Location:

Calgary, Alberta

Are you a technically strong, client‑focused IT professional ready to step into a senior leadership role that blends hands‑on engineering with strategic client management? Our client, a growing managed IT services provider serving small and mid‑sized businesses, is seeking a Senior Technical Analyst who will not only manage complex technical initiatives but also shape operational standards, lead client relationships, and mentor the technical team.

This role is designed for a senior IT professional who has acted as a technical lead or second‑in‑command in a similar MSP environment and is looking for a larger leadership lane. You’ll be responsible for driving infrastructure projects from planning through execution, influencing client IT roadmaps, and improving team operations, all while maintaining a hands‑on presence in the work. This is a highly visible position where your technical expertise, operational discipline, and leadership will directly impact client satisfaction, service quality, and business growth.

The key job functions are:

• Provide advanced technical support and troubleshooting for Windows Server, Active Directory, Microsoft 365/Exchange, and core IT infrastructure services.
• Plan, deploy, and maintain IT infrastructure solutions, including virtualization (VMware, Hyper‑V), networking, backup and disaster recovery (DR), and cybersecurity tooling.
• Lead complex infrastructure projects and migrations, ensuring delivery within scope, timeline, and budget.
• Perform system performance tuning, patch management, and automation to optimize operations and improve efficiency.
• Ensure client environments comply with cybersecurity best practices and regulatory requirements.
• Lead end‑to‑end client onboarding, including discovery, assessment, remediation planning, stabilization, documentation, and handoff to steady‑state support teams.
• Develop and maintain repeatable onboarding standards, checklists, and documentation to ensure consistency and speed across client transitions.
• Support onboarding and enablement for new technical team members, setting clear expectations for service delivery, standards, and escalation pathways.
• Act as a senior technical advisor to clients, translating technical risks into business impact, and providing executive‑ready recommendations to support strategic IT decisions.
• Develop client‑facing plans, proposals, and project deliverables, ensuring feasibility, defensibility, and successful execution.
• Serve as a senior escalation point, coordinating resolution across internal teams and ensuring operational consistency and client satisfaction.
• Lead by example to improve team processes, documentation standards, troubleshooting discipline, and operational excellence.
• Establish and maintain clear definitions of completed tickets and projects, ensuring proper documentation, client communication, and clean handoffs.
• Contribute to service improvement initiatives, identifying opportunities for process automation, repeatable delivery, and operational maturity.
• Participate in a 24/7 on‑call rotation to respond to critical incidents and service outages as required.
• Collaborate closely with account management and leadership to plan client roadmaps, quarterly business reviews (QBRs), and prioritize initiatives for service delivery improvements.
• Maintain up‑to‑date system documentation, environment diagrams, asset lifecycle records, and compliance evidence where required.

• Diploma or bachelor’s degree in Information Technology,…