IT Support Technician L2

Salary: $60,000.00 – $70,000.00 per year.

As a Support Technician L2, you will provide server and workstation support, handling end user assistance, break‑fix and application issues, and server/virtual machine deployments, networking, cyber‑security, Azure infrastructure, and Microsoft 365 services throughout the Microsoft product stack.

This role includes an after‑hours on‑call support‑shift rotation monthly, which may involve occasional planned and emergency support.

Schedule: Monday to Friday, 40 hours per week, 8:00 a.m. – 5:00 p.m.

Work Mode: Hybrid

• Triage and resolve escalations from L1; perform advanced troubleshooting (Windows, M365, networks, identity, endpoints).
• Administer Microsoft 365 (Exchange Online, SharePoint/One Drive, Teams), including basic security & compliance (Defender for Office 365, DLP/eDiscovery).
• Manage AD DS/GPO and Microsoft Entra  (Azure AD), Entra Connect (hybrid identity), Intune (compliance, configuration profiles, app deployment), and Windows Autopilot deployments.
• Support virtualization platforms (VMware vSphere/ESXi, Microsoft Hyper‑V) including provisioning, storage, and performance troubleshooting.
• Maintain BCDR solutions (e.g., Veeam/Datto), perform test restores, and document RPO/RTO.
• Create and maintain SOPs and knowledge base articles in IT Glue.
• Participate in a light after‑hours/on‑call rotation for urgent work or maintenance windows (planned).
• Provide excellent customer service skills and the ability to go above and beyond for our clients.
• Monitor network security to detect and respond to potential threats and vulnerabilities.
• Deliver small projects around the Microsoft product stack (e.g., Intune, Defender).
• Potential to visit clients on‑site as required.
• Be a team player and always prepared to help when needed.

• 3+ years in a multi‑tenant, SLA‑driven environment.
• Azure: 2–3 years hands‑on (IaaS VMs, storage/backup, P2S VPN, Entra integration).
• Microsoft 365: 3+ years tenant administration (Exchange, SharePoint, Teams) with security basics (Defender for Office 365, DLP).
• Identity & endpoint management: AD/GPO, Microsoft Entra , Entra Connect, Intune MDM/MAM, and Windows Autopilot.
• Virtualization: VMware vSphere/ESXi (7.x+) and/or Hyper‑V (2019/2022).
• Networking:
  Solid L2 fundamentals (DHCP/DNS/VLANs/VPNs); firewall experience (Fortinet/Cisco/Uni Fi) preferred.
• Experience with Connect Wise Manage/Automate and remote support tools.
• Power Shell:
  Ability to script for administration/automation (e.g., M365, Intune, AD).
• Driver’s license & vehicle; willingness to travel locally to client sites.
• Able to work independently in a fast‑paced environment without constant supervision.
• High level of professionalism.
• Lifelong learner.
• Great communication skills and understanding of business value.

• Benefits package.
• Dynamic work environment.
• Wellness days.
• Opportunities for growth and training.

At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of diverse backgrounds and perspectives and ensure a fair and inclusive recruitment process.

Thank you for your interest in this opportunity. We will only contact candidates whose profile closely matches the job requirements.