Level 2 IT Services Technician

Overview

ABM Integrated Solutions is looking for a solutions‑focused Level 2 IT Services Technician to join our team in Calgary, AB. This hands‑on, client‑facing role requires a high degree of technical skill, clear communication, and a strong commitment to delivering reliable service. You will travel regularly to customer sites within Calgary, work independently, and tackle a wide variety of infrastructure and systems tasks.

• Resolve escalated support tickets from Level 1 Technicians involving servers, networking, and cloud applications.
• Perform routine maintenance on client environments, including patching, backups, and end‑point management.
• Provide on‑site support, diagnostics, and troubleshooting for customers whose issues cannot be resolved remotely.
• Deliver professional, customer‑focused service while working independently at customer sites.
• Collaborate with Level 3 team members on client infrastructure improvements and technical projects.
• Maintain and update client technical documentation.
• Assist with the deployment and configuration of workstations, networking gear, and cloud tools.
• Communicate clearly with clients and internal stakeholders regarding issue resolution.
• Participate in on‑call rotation and after‑hours assistance as required.

• 3 to 5 years of technical support experience in an MSP environment.
• Strong understanding of Windows Server, Active Directory, modern networking concepts, and cloud services (M365, Azure).
• Experience using Linux (Debian), Proxmox, and Proxmox clustering considered a big asset.
• Ability to independently troubleshoot complex technical issues and manage competing priorities.
• Experience participating as a technical resource in infrastructure upgrades, system migrations, or deployment projects.
• Excellent customer service, communication, and documentation skills.
• A valid class 5 Canadian driver’s licence and willingness to travel as required to customer sites.

• Company pension / RRSP match.
• Dental care.
• Disability insurance.
• Employee assistance program.
• Extended health care.
• Life insurance.
• Mileage reimbursement.
• On‑site parking.
• Paid time off.
• Vision care.
• Comprehensive Health, Dental & Vision Plan – includes life insurance, long‑term disability insurance, accidental death and/or dismemberment insurance.
• 24/7 Virtual Healthcare & Mental Health Support – at no additional cost.
• Employee & Family Assistance Plan – resources at no additional cost.
• RPP Matching Program – up to 5.5% employer matching.
• Vacation accrual starts on Day 1.
• Employee Rewards & Savings Program – savings on vendor perks and discounts.
• Professional Development & Training Programs – support continuous growth.
• Employee Recognition Programs – celebrating safety, service excellence, and outstanding contributions.

• Job Type: Full‑time, Permanent.
• Pay:
  From $60,000.00 per year.
• Location:
  
  Calgary, AB.

Please note that this position is not eligible for Permanent Residency sponsorship now or in the future. This restriction applies to all candidates for this position. We welcome all people that are legally allowed to work in Canada to apply.