Network Infrastructure Technician, Global Network Deploy- YYC

We are looking to hire highly motivated, best-in-class Network Technicians to join our growing team within infrastructure operations. The candidates will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next-generation networks and to develop innovative ways to automate and scale our network as we expand.

The position responsibilities include scaling support of several data center locations of AWS in Alberta, and be responsible for day-to-day assistance with capacity management. The Network Technician will work closely with both internal customers of AWS and external vendors to facilitate smooth project execution as directed by Technical Program Managers.

Ideal candidates will be highly autonomous, very detail oriented, possess strong written and verbal communication skills and have significant experience in supporting large scale, enterprise class networks. Excellent network implementation and troubleshooting skills combined with proven documentation methodology are also required. Strong written and verbal communication skills and the ability to interact efficiently with peers and customers are required. The desire and ability to work in a fast paced, collaborative environment is essential.

In addition to providing top-tier management and support of Amazons vast network infrastructure, Network Technicians are expected to build or enhance tools, develop best practices, refine operational procedure and constantly think proactively and innovatively.

• Monitoring the queue for new requests, changes or projects
• Plan and implement assigned project as per defined processes and standards
• Estimate project requirements in terms of time, cost and resources
• Follow change management guidelines during the execution of projects work with vendors as needed for the projects and monitor their work collaborate with cross functional teams including network TPM and engineers remain updated about the new technologies, processes and designs follow safety and security standards
• Troubleshoot network or physical component issues as needed during deployment
• Communicate with stakeholders and share regular updates, and work to remove project obstacles
• Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low level application interaction
• Manage work and priorities through ticketing system and workflow
  
  Up to 30% travel may be required
• Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords.
• Complete customer requests via trouble ticketing system
• Participate in the installation, migration, basic configuration and rollout of new or upgraded hardware
• Familiarity with common networking terms
• Substantial background in large-scale datacenter network implementations and support of physical layer of network infrastructure
• TCP/IP networking knowledge
• Broad understanding of infrastructure technologies
• Knowledge of network cabling, optic types, and test equipment, such as VFL, power meter, and OTDR.
• Experience with cabling infrastructure best practices and methodologies

• 1+ years of data center experience
• 1+ years of computer networking experience
• High school or equivalent diploma
• Can lift and rack equipment up to 40 pounds
• Knowledge of fiber optic and copper cabling standards, testing equipment and troubleshooting methodologies

• Experience with cabling infrastructure best practices and methodologies

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

We offer basic life & AD&D insurance, paid time off, and other resources to improve health and well-being.